Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Head Usher.
United States Jobs Expertini

Urgent! Head Usher Position in Orange - Chapman University



Job description

Job Description Summary

  • The Head Usher position is a non-exempt, part-time staff position which reports to the Front of House Manager and/or Director of Patron Services.

  • This is a part-time position working up to 19 hours per week.

    Evening and weekend availability required depending on event schedule.

    This is a continuous recruitment.
  • Responsibilities
  • Reporting to the Front of House Manager and/or Director of Patron Services based on show assignments, the Musco Center Head Usher is responsible for providing excellent customer service to theater patrons, visiting artists and supporting staff.

  • Head Ushers are assigned a seating level (Orchestra, Mezzanine or Balcony) and supervise ushers for the duration of the performance.

  • A Head Usher is in communication with Musco staff to ensure the performance starts on time and assist ushers with unusual situations such as crowd control, accidents, emergencies, etc.

    Responsibilities include pre-/post-show and intermission checks of lobby areas and restrooms, greet guests, access control, assist patrons, secure reception perimeters, crowd control, and assist with securing the building at the end of performance.

  • This position requires excellent customer service skills such as greeting patrons with a prompt and courteous attitude, flexibility to adjust as situations occur and exhibiting professionalism at all times.

    This position may carry out other duties as assigned.
  • Required Qualifications
  • High School Diploma or GED.

  • Ability to provide excellent customer service and keep a calm a professional demeanor.

  • Ability to take initiate and troubleshoot issues with tact and diplomacy.

  • Excellent verbal and active listening skills.

  • Interpersonal skills to work with a diverse group of individuals within and outside of the university.

  • Technical skills to learn and use enterprise systems and departmental tools.

  • Ability to learn and interpret Chapman University and Musco Center policies and procedures.
  • Desired Qualifications
  • Two or more years of professional work experience providing customer service / public environment.

  • Required Skill Profession

    Entertainment Attendants And Related Workers



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Head Usher Potential: Insight & Career Growth Guide