2026 Early Talent Internship: Digital & Client Experience (Design)

Job description

Intern

Throughout the intensive 10-week summer program, participants engage in a structured professional development curriculum featuring:

Comprehensive training modules

Executive speaker series

Educational workshops

Mentorship programs

Cohort-based learning experiences

This position provides exposure to key business divisions including Actuarial Services, Asset Management, Business Management, Corporate Strategy and Development, Financial Analysis and Accounting, Human Resources, Internal Audit, Law and Policy, Marketing and Communications, Product and Business Development, Retirement Solutions, Risk and Compliance, Technology, and Wealth Management.

Key Roles and Duties

Support high-impact business initiatives by contributing to meaningful projects that directly support business objectives and client outcomes

Collaborate on strategic presentations and research projects, contributing to PowerPoint and Excel deliverables and analytical materials that inform key business decision-making

Support a variety of projects by helping to coordinate project materials and meetings to ensure seamless information flow across teams

Drive independent research initiatives to gather market intelligence, competitive analysis, and supporting documentation that advances business objectives

Immerse yourself in professional development opportunities through exclusive access to executive speaker series, specialized training programs, and networking events designed to accelerate your career trajectory

Explore diverse career pathways by working alongside professionals across multiple departments and gaining hands-on experience in various business functions

Build comprehensive industry expertise while developing deep knowledge of TIAA's culture, values, and position within the financial services landscape

Educational Requirements:

Currently enrolled in a degree-seeking program pursuing a Bachelor's or Master's degree

Additional Requirements:

Expected Graduation date between December 2026– June 2028

Minimum GPA of 3.0

Physical Requirements:

Sedentary Work

Career Level
2IC

Design - Agentic AI Experiences

The 10-week summer internship program is designed to challenge students by providing opportunities for hands-on experiences, skills training, and valuable professional networking to assist students with identifying and building on their career interests.

This role gains experience in the emerging field of Agentic AI design by participating inworkshops, delivering presentations, exploring design-specific tasks, and working closely with cross-functional teams to better understand TIAA's approach to human-AI collaboration.

The program includes an onboarding program followed by our ongoing speaker series, lunch-and-learns, and engagement activities, as well as direct access to executive and senior leadership, mentors and previous interns.

About the Role

We are seeking a curious and passionate design intern to explore the future of human-AI collaboration in the era of Agentic AI, where AI can plan, reason, and act on our associates and clients' behalf.

In this role, you will support the creation of new interaction paradigms that help users trust, understand, and collaborate with AI agents.

You'll work alongside senior designers and strategists to learn about designing intuitive, transparent, and ethical AI experiences while contributing to real projects that impact our clients' financial well-being.

Key Responsibilities and Duties

Support research and design activities for agentic AI user experiences under senior designer guidance

Assist in creating wireframes, prototypes, and interaction flows for AI-powered financial tools

Participate in user research sessions to understand human-AI collaboration challenges and opportunities

Help document design patterns and principles for trustworthy AI experiences

Collaborate with cross-functional teams including accessibility, behavior science, ethics, researchers, engineers, and product managers

Contribute to the development of feedback mechanisms that enable AI agents to learn from user interactions

Assist in prototyping novel interaction patterns for voice, multimodal, and adaptive AI systems

Support the creation of design frameworks that ensure fairness, inclusivity, and responsibility in AI experiences

Contribute meaningfully within the intern community including our AI Hackathon

Required Skills

Full-time student, pursuing a Bachelor's or Master's degree

Rising sophomore

Overall GPA of 3.0 or better

Preferred Skills

Preferred majors: Design, Human-Computer Interaction, Psychology, Cognitive Science, Computer Science, or related fields

Basic familiarity with design tools (Figma, Sketch, Adobe Creative Suite)

Expertise with GenAI

Understanding of user-centered design principles and applying design thinking 

Experimentation and innovation mindset with a bias for action; ideally have already created AI innovations

Desire to continuously learn about emerging technologies

Passion for emerging technologies and AI applications

Strong problem-solving and analytical skills

Excellent communication and collaboration abilities

Curiosity about the future of AI and its impact on human experiences

This isn't just an internship … It's your chance to help define how millions of people will interact with AI in their most important financial decisions.

You'll work on challenges that don't have textbook answers, alongside teams that are literally writing the playbook for responsible AI in financial services.

If you're ready to move beyond theoretical AI discussions and start building the future, we want to hear from you.

Related SkillsAccountability, Adaptability, Business Acumen, Collaboration, Communication, Consultative Communication, Data Analysis, Influence, Market/Industry Dynamics, Problem Solving, Relationship Management

Anticipated Posting End Date:

2025-10-27Base Pay Range: $22.00/hr - $30.00/hr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement.

For more than 100 years, TIAA has delivered it for millions of people.

Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management.

But weʼre not just another legacy financial services firm.

Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges.

We equip our associates with future-focused skills and AI tools that enable us to advance our mission.

Together, we are fighting to ensure a more secure financial future for all and for generations to come.

We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One.

They influence every decision we make and how we work together to serve our clients every day.

We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results.

Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact.

Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates.

That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones.

Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer.

TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Required Skill Profession

Business Operations Specialists