2026 Summer Intern, Customer Insights and Behavioral Science (Remote)

Job description

Description

**2026 Summer** **Intern** **,** **Customer Insights** **and Behavioral Science** **(Remote)**

**Come solve with us.**

To support the Customer Insights Team, we are seeking an Intern, Customer Insights and Behavioral Science to work and learn within our Utility Programs and Services (UPS) division.

The Intern will support qualitative, quantitative, and behavioral science research under the guidance of the larger Customer Insights and Behavioral Science Team at ICF.

Research findings and insights are used to inform and enhance the work done by ICF program implementation and marketing teams to provide solutions for our utility clients.

In this position, you will work on a range of research projects focused on the development of new information and insights using best-in-class research practices.

**This is an entry-level, 10-week, full-time internship expected to begin in June and end in August.** **The internship can be fully** **remote from any U.S. location.**

**What you will be doing** **:**

+ Supportingquantitative data collection research activities, including sample design and online survey instrument development.

+ Supporting qualitative customer research, including in-depth interviews, triads, user testing, and customer journey mapping involving the development of interview guides,and sampling designs.

+ Conducting analysis and reporting,identifying key themesdescribing the importance or value of those findings in solving program challenges.

+ Using data visualization in creating infographics, customer journey maps, and other creative materials and power point presentations.

+ Applying strong writing and communication skills, including the ability to write concise and impactful reports.

**Basic Qualifications:**

+ By start date, a minimum of 30 completed college-level credit hours is required preferably social/behavioral science research, environmental science, energy, public policy, marketingmajors or related subjects.

+ Must be able to pass any required background check(s), which may include drug screening.
+ Candidate must be a US citizen, reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. per contract requirements.

**Preferred Qualifications:**

+ Interest in energy efficiency, clean energy, and/or demand response programs  

+ Strong organizational, analytical, problem-solving, decision-making, and research reporting capabilities.

+ Strong verbal, interpersonal, and written communication skills 

+ Ability to take initiative and work well independently, collaboratively, and remotely

+ Experience with MS Office Applications (Word, PowerPoint, Outlook, Viso, and Excel)

+ Coursework or extracurricular involvement related to climate communication, human research, or consumer behavior is a plus

+ Knowledge or experience in survey research software (Qualtrics, Alchemer) and data analysis software (SPSS, R, etc.), a plus but not required

**Working at ICF**

ICF is a global advisory and technology services provider, but we’re not your typical consultants.

We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive.

We are an equal opportunity employer.

Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

For more information, please read our EEO (https://www.icf.com/legal/equal-employment-opportunity) policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

To request an accommodation, please email  Candidateaccommodation@icf.com  and we will be happy to assist.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.



Read more about  workplace discrimination righ t s or our benefit offerings which are included in the  Transparency in (Benefits) Coverage Act.

**Candidate AI Usage Policy**

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge.

As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted.

This policy is in place to maintain the integrity and authenticity of the interview process.



However, we understand that some candidates may require accommodation that involves the use of AI.

If such an accommodation is needed, candidates are instructed to contact us in advance at  candidateaccommodation@icf.com .

We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

 

**Pay Range** - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$34,392.00 - $58,466.00

Nationwide Remote Office (US99)

Required Skill Profession

Other General