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Urgent! 2nd Shift System Support Technician Job Opening In Holland – Now Hiring Boar's Head Brand/Frank Brunckhorst Co., LLC
Hiring Company:
Delicatessen Services Co., LLC
Overview:• Installs, modifies, configures, and repairs computer hardware and software systems, and provides technical and functional assistance to system users.
• Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s and Performance Metrics.
• Installs, configures, troubleshoots, and upgrades computer related production equipment, such as labeling equipment, shop floor data collection terminals, hand-held terminals, HMI’s, etc.
• Tier 1 support and administration of telephony and voicemail systems.
Installs and maintains physical equipment, user assignment of extensions, backbone cabling, phone lines, and fax devices.
Acts as liaison between equipment vendors and the company.
• Provides support in the administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the BTS Systems Support Supervisor, BTS Systems Support Manager, and/or Network & Security Team.
• Implements, Maintains, & Supports any current or future electronic and technical systems, end user computing, or process execution systems, as required.
• Installs, configures, monitor’s, troubleshoots, and maintains stand-alone/network printers, mobile printers, label printers and/or Multi-Function Devices.
• Creates, Updates, and maintains Standard Operating Procedures, How to Documents and Work Instructions at the direction and/or request of the BTS Systems Support Supervisor, BTS Systems Support Manager.
Reviews documentation for accuracy and integration into Knowledge Management System.
Job Description:
Essential Duties and Responsibilities
+ Installs or assists in installation of hardware and peripheral components, such as HMI’s/MMI’s, mobile devices, monitors, keyboards, printers, and other similar or related equipment.
+ Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Applications Suite, Windows current or future operating systems, proprietary ERP applications, custom applications, etc.
+ Instructs & Trains users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation.
Provides additional and continued training as need in support of integrated hardware & software systems.
+ Performs infrastructure troubleshooting to isolate and diagnose common network or communication related problems.
+ Upgrades infrastructure hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team.
+ Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks.
+ Monitor functioning of manufacturing, distribution IT equipment to ensure systems operate in conformance with specifications.
+ Perform Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc.
+ Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc..
+ Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.
Education and Experience
+ H.S. diploma, Technical.
Electronic/Computer Training or Certifications, Two (2) years of college a plus.
+ One (1) to three (3) years of experience in a technical supported manufacturing or distribution environment a plus.
Related Help Desk, Desktop, & Network Troubleshooting experience a plus.
+ A+ Certification a Plus, ITIL Certification a Plus
Additional Responsibilities
+ Additional responsibilities as directed by the IT Systems Support Supervisor, BTS Systems Support Manager or Director, IT Systems Support, Service Support, Plant Automation.
Work Environment
+ Ability to work various hours, including 2nd/3rd shift & weekends.
Work schedules vary based on production needs: will include extended hours and weekend work.
+ Ability to work in confined areas, ceilings, and attic spaces to support infrastructure hardware or backbone cabling.
+ Ability to lift up to 50 lbs.
in order to move and/or install necessary equipment.
+ Ability to work in refrigerated (34-38 degree) environment for prolonged periods.
+ Ability to work in high temperature areas (attic space) for prolonged periods.
+ Willing to travel if necessary for training & on-site systems support.
Location:Holland, MI
Time Type:Full time
Department:Management Information Systems
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Unlock Your 2nd Shift Potential: Insight & Career Growth Guide
Real-time 2nd Shift Jobs Trends in Holland, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for 2nd Shift in Holland, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 131182 jobs in United States and 105 jobs in Holland. This comprehensive analysis highlights market share and opportunities for professionals in 2nd Shift roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Boar's Head Brand/Frank Brunckhorst Co., LLC is currently hiring and seeking a 2nd Shift System Support Technician to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Boar's Head Brand/Frank Brunckhorst Co., LLC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a 2nd Shift System Support Technician Jobs United States varies, but the pay scale is rated "Standard" in Holland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for 2nd Shift System Support Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your 2nd Shift System Support Technician interview at Boar's Head Brand/Frank Brunckhorst Co., LLC, research the company, understand the job requirements, and practice common interview questions.
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