911 Call Taker/Dispatcher Lateral

Job description

911 Call-Taker/Dispatcher - Lateral

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911 Call-Taker/Dispatcher - Lateral





Salary



Depends on Qualifications





Location



Eugene, OR







Job Type



Full-Time Regular





Job Number



04130







Department



Police Department





Division



Police Technical Services







Opening Date



04/23/2025





Closing Date



Continuous










+ Description

+ Benefits

+ Questions






General Statement of Duties


The Central Lane Communications Center (CLCC) was established as a regional consolidated communications center in April 1985.

Organizationally, CLCC is part of the Eugene Police Department's 911 Communications Division.

CLCC is jointly funded by the City of Eugene General Fund, fire dispatch user fees, and the State's 9-1-1 telephone tax.

CLCC receives 911 calls for the majority of Lane County as well as non-emergency calls for the Eugene Police Department, Eugene Animal Welfare and Eugene-Springfield Fire Department.

CLCC, on average, receives 1000 telephone calls a day between 911 and non-emergency lines.

CLCC provides dispatch services for Eugene Police Department and 13 fire agencies across Lane County.



This position performs specialized duties in the operation of a public safety communications system, including operating complex communications equipment for emergency and non- emergency situations; requests for assistance by police, fire, and emergency medical response units; dispatching and monitoring appropriate emergency public safety units; and keeping accurate records of communications received and transmitted.


To view additional information about the Central Lane Communications Center, please view their City of Eugene website (https://www.eugene-or.gov/993/Central-Lane-9-1-1) .




THIS POSITION IS OPEN UNTIL FILLED

Applications will be reviewed weekly.



(Posting updated on 8/4/25)


Accepting Online Applications Only


Information on How to Apply (https://www.eugene-or.gov/674/How-to-Apply)


Classification: Communications Specialist 1 (https://www.governmentjobs.com/careers/eugene/classspecs/19688?keywords=communications%20specialist&pagetype=classSpecifications) & Communications Specialist 2 (https://www.governmentjobs.com/careers/eugene/classspecs/19689?keywords=communications%20specialist&pagetype=classSpecifications)
Salary: Depending upon a lateral candidate's experience, knowledge, skills and abilities, a decision may be made to bring the candidate on at the Communications Specialist 1 (Entry Level) with the understanding that as a condition of employment, employees will be expected to successfully train and become proficient in call taking and trained in all dispatch positions as a Communications Specialist 2.


The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials.

This process is consistent with the Oregon Equal Pay Act (OEPA) (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) .



Communications Specialist 1 (https://www.governmentjobs.com/careers/eugene/classspecs/19688?keywords=communications%20specialist&pagetype=classSpecifications) $29.27 - $32.29 hourly / $60,881.60 - $67,163.20 annually
Communications Specialist 2 (https://www.governmentjobs.com/careers/eugene/classspecs/19689?keywords=communications%20specialist&pagetype=classSpecifications) $32.29 - $41.24 hourly / $67, 163.20 - $85,779.20 annually



Salary Step

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6


Communications Specialist 2 Hourly Rate

$32.29

$33.83

$35.60

$37.34

$39.24

$41.24


Lateral Experience (minimum of 3 years’ experience)

--

--

--

3-3.99 years

4-4.99 years

5+ years


Department, Division: Eugene Police Department, Central Lane Communications Center
Union Representation: Eugene Police Employees’ Association (EPEA)
Work Location: Central Lane Communications Center, 1735 W 2nd Ave, Eugene, OR 97402
Schedule: Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts.

Shifts are rotated every six months (more often while in training).

The current shifts are:
Early Day Shift - 0700-1700

Late Day Shift - 1145-2145

Early Night Shift - 1645-0245

Late Night Shift - 2130-0730
Benefits: The City of Eugene offers robust and competitive benefits.

For more information, select the Benefits Tab, or view benefits summaries (https://www.eugene-or.gov/DocumentCenter/View/59858/Benefits-at-a-Glance-Guide) as well as see information about all employee benefits (https://www.eugene-or.gov/253/Employee-Benefits) .
Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay.

Please see “Supplemental Information” at the end of the posting for more information.
Living & Working in Eugene: Information about living in Eugene, how the City of Eugene operates, and more can be found on ourwebsite (https://eugene-or.gov/4913/Living-Working-In-Eugene) .




Examples of Duties Performed - Duties may include but are not limited to the following


To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification:
Communications Specialist 1 (https://www.governmentjobs.com/careers/eugene/classspecs/19688?keywords=communications%20specialist&pagetype=classSpecifications)
Communications Specialist 2 (https://www.governmentjobs.com/careers/eugene/classspecs/19689?keywords=communications%20specialist&pagetype=classSpecifications)


Qualifications



Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description.

We are most interested in finding the best candidate for the job , and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences.

If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.








When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.





Minimum Qualifications






Experience


At least three (3) years of continuous full-time experience as an emergency communications call taker/dispatcher within an emergency communications center that answers 911 calls and/or dispatches police and/or fire agencies.



The experience must be current, full-time, and continuous with no more than a 30-day break in service at the time of application, and the candidate must have been so employed within 90 days of the Eugene Police Department hire date.








Education

High school diploma or GED



Background

Must pass a police background investigation.



No Felony convictions at any time.
No Class A Misdemeanor convictions within the last 24 months.



Physical and Psych


Must pass a psychological evaluation, physical assessment and drug test.




Certifications
The possession of, or the ability to obtain within three months of the hire date, CPR, First Aid, EMD (Emergency Medical Dispatch), and LEDS (Law Enforcement Data System) certifications.

The possession of, or the ability to obtain within one year 18 months of hire date, State of Oregon

Department of Public Standards and Training Basic Telecommunicator Certification.

(The City of Eugene provides training for CPR, First Aid, EMD, LEDS, and Basic Telecommunicator Certification during the probationary period.)



Supplemental Information


The Selection Process will consist of:

+ Criticall Test

+ Interview

+ Background Investigation

+ Psychological Evaluation

+ Medical Examination and Drug Screen

Per the EPEA contract (https://www.eugene-or.gov/ArchiveCenter/ViewFile/Item/6432) , the City shall pay an employee an additional 5% for a required intermediate or advanced level competency.

To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.



Eligibility List
This posting may also be used to establish an eligibility list of applicants for future vacancies.

Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.



What to Expect from our Selection Process
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training.

The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes.

In addition, background investigations and records checks may be required.

Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment.

Marijuana use is evaluated consistent with current state law regulations.

PLEASE NOTE: Once the posting closes, the process can take 8-10 weeks to complete.


Diversity, Equity, and Inclusion


The City of Eugene is committed to a respectful work environment.

We value the cultural, educational, and life experiences of each employee.

We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community.

As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce.

Women, people with disabilities, and persons of color are strongly encouraged to apply.



The City of Eugene complies with the Americans with Disabilities Act of 1990 .

Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.



In compliance with the Immigration Reform and Control Act of 1986 , the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.









If a job posting indicates this position is temporary (not limited duration) then the employee serves at will.

Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.

Representation
Employees in this classification are represented by the Eugene Police Employees' Association (EPEA), and their salaries may be subject to a monthly payroll deduction after 31 days of employment.

Salary and Benefits
The normal starting salary is the first step shown on the posting.

Other placement in the salary range may be considered depending on qualifications and experience.

Periodic advancement through the salary range is dependent upon merit.

The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefit, and life insurance.

Health, dental, and vision benefits are available.

To view a summary of benefits (http://www.eugene-or.gov/DocumentCenter/Home/View/1814) , benefit premium rates (http://www.eugene-or.gov/DocumentCenter/Home/View/1811) , and/or the EPEA contract (http://www.eugene-or.gov/Archive.aspx?AMID=69) click the respective link.

Click here to view information about Total Worker Health.

(https://www.eugene-or.gov/3955/Total-Worker-Health)

Required Skill Profession

Other General