Account Manager

DESCRIPTION

WHAT YOU’LL BE DOING…

• This is an exciting opportunity for a growing sales & marketing professional to work with a client in the prepaid wireless industry working closely with the marketing and training teams to achieve sales goals for the channel.
  
  As an Account Manager, you will work with numerous client vendor partners to enhance the retailer’s engagement and performance levels.
  
  You will be responsible for leading day to day preparation and the planning and organization of a loyalty program that highlights the client portfolio and their subsequent brand programs.

• The Account Manager is the hub of the wheel, assisting Senior Leadership with the streamlined oversight and preparation for all loyalty program initiatives.

PRIMARY RESPONSIBILITIES and point of contact for mid-level clients (eg.

Brand Manager, Learning & Development Manager, Director)

• Leads all communication for project kick off, brief intake, planning budget and Scope of Work (SOW) process.

• Collaborates with Field Sales, Operations and Training team leads during program execution.

• Develops project schedule and initiates critical path; takes the necessary action (and steps) to keep work and teams on-track.

• Collaborates with/guides a team of professionals throughout specific campaigns, programs and/or projects ensuring all program components are delivered on-time, on-budget and in a high-quality manner.

• Drives the process for seamless budget creation and tracking, ensuring weekly check-ins with shared services, in addition to the development, follow up and tracking of all invoices.

• Develops and guides the creation of executive summary and insights reports for both client and internal team; ensures excellence in effective reporting.

• Functions as project lead in status meetings with the internal Mosaic team and clients, building agendas, efficient meeting notes and follow ups as necessary.

• Proactively runs program oversight end to end.

• Participates in regular brainstorms internally and externally.

• Enthusiastically gets to know clients, strengthening relationships through meetings, client outings, etc.

• Confidently understands and can communicate breadth of Mosaic’s offerings to new and existing clients.

• Other duties as assigned.

RESPONSIBILITIES

PRIMARY RESPONSIBILITIES

• Leads all communication for project kick off, brief intake, planning budget and Scope of Work (SOW) process.

• Collaborates with Field Sales, Operations and Training team leads during program execution.

• Develops project schedule and initiates critical path; takes the necessary action (and steps) to keep work and teams on-track.

• Collaborates with/guides a team of professionals throughout specific campaigns, programs and/or projects ensuring all program components are delivered on-time, on-budget and in a high-quality manner.

• Drives the process for seamless budget creation and tracking, ensuring weekly check-ins with shared services, in addition to the development, follow up and tracking of all invoices.

• Develops and guides the creation of executive summary and insights reports for both client and internal team; ensures excellence in effective reporting.

• Functions as project lead in status meetings with the internal Mosaic team and clients, building agendas, efficient meeting notes and follow ups as necessary.

• Proactively runs program oversight end to end.

• Participates in regular brainstorms internally and externally.

• Enthusiastically gets to know clients, strengthening relationships through meetings, client outings, etc.

• Confidently understands and can communicate breadth of Mosaic’s offerings to new and existing clients.

• Other duties as assigned.

WHO YOU ARE

• You’re an experienced project or account manager and independent thinker, who thrives in a highly entrepreneurial, but process driven, environment.

• You flourish with organization, detail, developing status docs, critical paths, budget trackers and project plans.
  
  Organized is your middle name.

• Grammar is your jam.
  
  The written word is an area where you excel.

• You love working in a team environment.
  
  You’re highly collaborative and are comfortable working closely with clients, cross functional teams, and internal departments across seniority levels to produce the best work.

• You’re a creative problem solver with a knack for thought leadership.
  
  There is always a way, and no idea is too far reaching to explore.

• You’re curious, and have a deep interest in emerging market trends, consumer behaviors, and cultural reference points.
  
  You love learning!

• You’re a natural leader who can manage without authority and lead others to achieve mutual goals.

QUALIFICATIONS

REQUIRED EXPERIENCE

• The ideal candidate has 2-5 years of experience working with incentive/reward/loyalty programs.

• 2+ years of work experience in Business, Account Management or Program Management and thrives working in a fast-paced, multi-disciplined environment.

• Post-Secondary degree from an accredited institution, ideally in Business, Communications or Marketing.

• Proficient in building critical paths, timeline management tools, and building/tracking/reconciling budgets.

• Skilled in data analysis, performance metrics, and pulling information for dashboards.

• Strong understanding of loyalty program strategies and best practices.

• Demonstrated ability to lead and foster growth on surrounding teams with strong cross functional coordination skills.

• Adept in Google Suite platforms.

• Exceptional communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Profound problem-solving skills and attention to detail.

• Desire to learn, develop and continuously grow in all aspects of the role.

• Wireless industry experience preferred.

WHAT WE OFFER

• You will have the opportunity to work alongside the senior level team throughout the entire organization.

• Our entrepreneurial culture inspires creative input from every discipline and all levels of the company.

• A great place to learn, develop and grow!

ABOUT US

Acosta, and its subsidiaries, is an

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers