Account Manager, Healthcare solutions

Job description

The Account Manager serves as the primary relationship owner for assigned clients ensuring high levels of satisfaction, retention, and growth.

This role is responsible for managing day-to-day engagement, coordinating service delivery, and proactively addressing client needs.

The AM is the industry expert responsible for keeping the customer at the center of daily execution and strategic alignment.

The AM works in coordination with Sales, Operations, Product, and other internal stakeholders to deliver services in alignment with Service Level Agreements (SLAs).

They manage client calls, task lists, and project plans, ensuring accurate, timely, and consistent execution.

Acting as a trusted advisor, the AM balances tactical delivery with strategic partnership to align with client goals and organizational objectives.

Primary Accountabilities

Client Relationship Management

• Act as the single point of contact for assigned clients, ensuring seamless communication and execution of services.

• Build, strengthen, and maintain trusted client relationships to drive satisfaction, adoption, and retention.

• Lead regular client calls, business reviews, and presentations to provide updates, performance metrics, and insights.

• Establish and foster ongoing relationships, collaborating with Sales on client strategy, contract renewals, and expansion opportunities.

Operational Execution

• Lead day-to-day service engagement for assigned accounts including:

  • Client-facing execution: prepare & lead meetings, client communication, business reviews, onboarding & training

  • Internal Coordination & Alignment: cross-functional partnering, escalation management, task tracking

  • Analytical & Strategic Tasks: data analysis, insights & recommendations, account health monitoring, strategic planning.

  • Continuous improvement & enablement: UAT participation, process refinement, knowledge sharing, market awareness.

  • Utilize organizational tools to manage task lists, ensuring timely completion of client requests, issue resolution, and project deliverables.

• Partner with cross-functional teams (Sales, Facility Operations, Customer Service, Product, Quality, IT, and Finance) to drive client satisfaction.

• Monitor account performance against SLAs, escalating issues as appropriate.

• Quantify the impact of proposed system enhancements and advise prioritization stakeholders of opportunities.

• Support onboarding of new clients, including implementation, training, and adoption.

• Participate in and lead User Acceptance Testing (UAT) for new solutions, features, or enhancements.

• Assist in planning and execution of process improvement initiatives.

Strategic Partnership

• Understand each client’s goals, challenges, marketing objectives, and strategies.

• Anticipate client needs and proactively communicate insights to management and sales stakeholders.

• Collaborate internally to develop and execute strategies that meet client business objectives while aligning with organizational priorities.

• Provide client insights to inform product development, process improvements, and market strategy.

Training & Adoption

• Facilitate client onboarding, implementation, and ongoing training (remote or onsite).

• Conduct internal and external training to drive user adoption and program success.

• Perform annual health checks and adoption reviews to strengthen client relationships and outcomes.

Administrative & Analytical

• Maintain accurate documentation of client engagement in CRM (Salesforce or equivalent).

• Develop and present data-driven insights on account health, risks, and opportunities.

• Track and report on successes achieved and outstanding issues; escalate when necessary.

• Support contract renewals, amendments, billing, forecasting, and compliance activities.

Required Qualifications

• Bachelor’s degree in Business, Healthcare, Supply Chain, or related field; or equivalent experience.

• 3–6 years of account management, client services, or operations experience in healthcare, retail, manufacturing, or SaaS environments.
  
  Preferred experience managing health system relationships and/or experience in healthcare inventory management.

• Demonstrated ability to manage multiple client accounts in a fast-paced, SLA-driven environment.

• Strong communication, relationship management, and presentation skills.

• Proficiency with Microsoft Office, Google Suite, and CRM tools (Salesforce preferred).

• Analytical mindset with ability to translate data into actionable insights.

Individual Competencies

• Client-Centric Mindset: Puts client needs first, consistently driving value and satisfaction.

• Collaboration: Builds strong cross-functional partnerships inside and outside the organization.

• Problem Solving: Tackles client issues with urgency and persistence; escalates appropriately.

• Adaptability: Thrives in a dynamic environment with evolving priorities and requirements.

• Influence & Communication: Effectively communicates across stakeholders to drive alignment and outcomes.

• Execution Excellence: Manages commitments with discipline, urgency, and accountability.
   

Physical Demands

• Use of hands and arms regularly; ability to communicate clearly (talk, hear, read instructions).

• Ability to occasionally lift up to 20 pounds.

• Requires close visual focus for extended periods.

Travel Requirements

This role requires occasional travel, approximately 3–4 times per year, for client meetings, onsite training, business reviews, or internal team events.

This is not an all-inclusive list, and travel requirements may vary based on business and client needs.

Position Disclaimer

This description is intended to serve as a flexible framework.

Responsibilities, qualifications, and travel requirements may evolve as business needs, client expectations, or market conditions change.

Additional duties may be assigned to ensure client success and organizational growth.

#LI-BA1
 

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career.

Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance

• Basic and Supplemental Life Insurance options

• 401(k) retirement plans with company match

• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays

• Family-building benefits, including Maternity, Adoption, and Parental Leave

• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

• Wellness and Mental Health counseling services

• Concierge and work/life support resources

• Adoption Assistance Reimbursement

• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment.

Benefits are subject to change and may be governed by specific plan or program terms.

At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions.

The hiring range for this position is:

The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.

Depending on the job level and role, it may include:

• Annual discretionary bonuses through our Core Company Performance Bonus Plan

• Equity grants, sign-on bonuses, and other tailored incentive opportunities

• Additional discretionary compensation, such as:

  • Growing Revenue Incentives

  • Corporate or VIP Bonuses

  • Deferred compensation opportunities

The actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter.

We remain committed to fairness and transparency across all locations.

Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.

We are an Equal Opportunity Employer, including disability/vets.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT.

Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers