Account Manager

Job description

**Company description**

Publicis Health is the health and wellness vertical of Publicis Groupe, the most-established communications holding company in the world.

We are a growing network of 11 brands with 40+ agencies worldwide and a population of 3,000+.

At Publicis Health, we are uniquely positioned to make an impact through the work that we do in in healthcare marketing and communications, and health isn’t just what we do – it’s who we are.

We believe healthcare marketing is an essential part of healthcare.

When you work with us, you join a tight-knit community of award-winning creative directors and clinical trial designers, accomplished data-scientists and media specialists, behavioral science innovators and analytics practitioners; all united around one purpose—to create a world where people are equipped and motivated to take control of their health and well-being.

We share a passion for the life-changing work healthcare industries create, and we believe that together we can move people toward the products and services that will change their lives for the better.

Our beliefs and purpose inspire how we take care of our people—prioritizing your health and well-being across every stage of your personal and professional life.

**Overview**

**Position:** Account Manager (AM) **Department:** Account Services

**Required Qualifications:**

+ **Education** : Bachelor's degree in communications, marketing, business, or a related field is required.
+ **Travel** : Ability to travel as business needs dictate.
+ Strong understanding of scientific information and the ability to communicate it effectively.
+ Excellent organizational, time management, and multitasking skills.
+ Strong communication skills, both written and verbal.
+ Associate Account Manager (AAM):
+ Minimum of 4 years of experience in medical communications, including client-facing experience.
+ Ability to independently and efficiently perform all tasks and responsibilities of the Senior Project Manager (SPM) role.
+ Ability to handle client interactions professionally and effectively, including handling client expectations, addressing concerns, and providing strategic guidance.
+ Account Manager (AM):
+ Shown ability to independently and efficiently perform all tasks and responsibilities of the AAM role.
+ Minimum of 1 year of experience as an Associate Account Manager (AAM) or equivalent role.
+ Strong problem-solving skills and the ability to adapt to changing project requirements.
+ Senior Account Manager (SAM):
+ Consistent track record of independently completing AM responsibilities and experience with all service areas offered by PVG.
+ Minimum of 2 years of experience as an Account Manager (AM) or equivalent role.
+ Ability to supervise direct reports and provide mentorship.

**Titles and Responsibilities:**

**Associate Account Manager (AAM):**

+ The AAM is focused on developing skills and gaining experience in account management.
+ Responsibilities:
+ Understand and demonstrate competency in each responsibility outlined below.
+ Lead the team with content development, meeting materials, and HCP communications.
+ Gain experience with most service areas offered by PVG.

**Account Manager (AM):**

+ The Account Manager supports a facet of client communications under supervision of an Account Director or higher.

They are responsible for overseeing the execution of projects and ensuring client satisfaction.
+ Responsibilities:
+ Clearly communicate and document the scope of projects to ensure alignment with client expectations.
+ Review and evaluate agency deliverables to ensure they meet client objectives and quality standards.

+ Lead all aspects of client communications, including providing timely updates on project status, deadlines, and next steps.
+ Facilitate regular updates and drive the submission process for Medical, Legal, and Regulatory (MLR) reviews.
+ Develop a comprehensive understanding of the services offered by PVG and apply this knowledge to handle projects effectively.

**Senior Account Manager (SAM):**

+ The SAM has a consistent track record of independent execution of AM responsibilities with additional duties.
+ Responsibilities:
+ Onboard, train, and coach others in the PC, PM, or AM roles.
+ Find opportunities for organic growth and support business development.
+ Supervise direct reports.
+ Experience with all applicable service areas offered by PVG.

**Core Areas of Responsibilities:**

**Client Focus & Service:**

+ Act as a point of contact for client and brand teams.
+ Clearly understand and qualify client needs and requests to ensure project goals and objectives are met.
+ Provide clear and timely communication of client direction to the team, outlining required next steps and deliverables.
+ Support the development of educational and promotional programs aligned with brand and product strategic objectives.
+ Proactively propose concepts and ideas to support client business objectives.
+ Ensure compliance with client regulatory requirements.
+ Collaborate closely with Clinical Services on content development and key messaging.
+ Approve all content and materials before delivery to the Account Director or Assistant Vice President.
+ Execute projects and services according to contractual agreements, providing frequent status updates.
+ Handle client requests efficiently and professionally.
+ Maintain regular communication with clients through correspondence and meetings.
+ Perform other related duties as assigned to support the department and organization's overall objectives.

**Organic Growth/Business Development:**

+ Identify and qualify potential leads and opportunities with key client decision-makers.
+ Participate in pitch development brainstorming sessions and conferences.
+ Proactively suggest programming recommendations to support brand goals and objectives.
+ Assist in proposal and budget development for existing clients and new business pitches.
+ Collaborate with senior account staff to identify new business opportunities.

**Partnership/Collaboration:**

+ Uphold the highest level of integrity and accountability.
+ Involve team members in problem-solving and issue triage to ensure commitment and accountability.
+ Provide clear direction to project management and clinical team members.
+ Recap client meetings and conversations to keep everyone updated.
+ Serve as a liaison between the Account Director and Project Manager/Project Coordinator.
+ Encourage and support team members to take on additional responsibilities.
+ Identify gaps in team resources and recommend solutions to meet program deliverables.

**Business Knowledge/Operational Practices:**

+ Develop and adhere to project timelines.
+ Ensure all team members understand project goals and objectives.
+ Conduct productive project kick-off and status meetings with clear recaps of next steps and due dates.
+ Complete debarment and state reporting processes.
+ Follow agency standard operating procedures.
+ Ensure all team members are fully versed in client compliance and regulatory requirements.
+ Perform other related duties as assigned to support the department and organization's overall objectives.

**Financial Accountability:**

+ Ensure project budgets align with the scope of services throughout the project lifecycle.
+ Document scope changes or added services and obtain client approval before proceeding.
+ Manage project budgets and advise clients and teams of potential scope changes.
+ Process and submit invoices timely and according to billing milestones.
+ Understand client payment provisions and communicate with the finance team.
+ Review and approve invoices before sending them to clients.
+ Manage the reconciliation process and ensure timely completion.
+ Participate in monthly finance meetings and client finance meetings as needed.

**Team Leadership (Applicable to SAM Position):**

+ Lead and motivate team members to complete tasks with the highest quality.
+ Provide mentorship and coaching to direct reports and create professional development plans.
+ Define and document performance goals for the upcoming year.
+ Engage direct reports throughout the development process with regular coaching activities.
+ Write and deliver annual performance evaluations.
+ Conduct regular touchpoints to evaluate performance and support development, fostering open and transparent dialogue.
+ Manage and mentor direct reports in day-to-day work and professional growth.
+ Create Journal entries for all conversations pertaining to employee performance.

**Additional information**

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger.

It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization.

We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.

Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com .

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $73,910-$116,380 per year.

This is the pay range the Company believes it will pay for this position at the time of this posting.

Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met.

Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met.

For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.

The Company anticipates the application deadline for this job posting will be 11/1/2025.

Required Skill Profession

Other General