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Account Manager - Print management Job Opening In Salt Lake City – Now Hiring Tag


Job description

POSITION SUMMARY

The Account Manager, Channel Activation, will communicate a vision for how Tag best serves our clients across the print management service offerings, and empower and enable their team to bring that vision to life.

The role focuses on delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team development.

This role requires regular onsite work in Salt Lake City, UT, therefore only apply if you are already in commutable distance.

JOB DUTIES
(* denotes an “essential function”)

  • *Implement standardized processes for all aspects of operations

  • *Track operational controls and ensure management information reporting requirements are fulfilled

  • *Accomplish action items from account plans

  • *Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services

  • *Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting

  • Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback

  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality

  • *Investigate and resolve issues escalated by the portfolio client(s)

  • *Have a strong knowledge clients' businesses and the impact of our services

  • *Manage overall performance metrics of accounts/departments against contract/target metrics

  • Provide team with clear communications regarding target metrics/expectations and support their achievements

  • Escalate operational, compliance and financial risk areas

  • *Manage the selection, induction, development, retention, motivation and performance of direct reports

  • *Support new business implementation

  • Cascade key business and organizational messages down to the associate level, per the appropriate channels

  • Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement

  • Ensure that operational processes stay within agreed upon budgets and timelines

  • JOB QUALIFICATIONS

  • Over 5 years' experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment

  • Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations

  • Excellent client service skills with a service-minded approach towards the client

  • Proven experience in the delivery and management of complex multi-service solutions for clients

  • Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L

  • Five or more years' experience in a print procurement or print management client facing environment with a mix of transactional, traditional, and direct mail experience

  • WORKING CONDITIONS

    Office environment

    #LI-Hybrid

    #LI-AG1

    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers


    • Job Details

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    Unlock Your Account Manager Potential: Insight & Career Growth Guide


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    Are You Looking for Account Manager Print management Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tag adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

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    6. Respect for human rights

    7. Obeying United States laws and regulations

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