ADA Accommodation Coordinator

Job description

ADA Accommodation Coordinator

**Sedgwick**

1 Positions

ID: R67157

Posted On 10/20/2025

**Job Overview**

By joining Sedgwick, you'll be part of something truly meaningful.

It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance.

Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

ADA Accommodation Coordinator

**Our teams connect! We collaborate onsite and have a hybrid work arrangement.

All candidates must live near one of our centers of excellence:**

**Dubuque, IA** : 4141 Westmark Drive, Dubuque, IA 52002

**Cedar Rapids, IA** : 333 1st Street SE Ste.

200 Cedar Rapids IA 52401

**Coralville, IA:** 3273 Ridgeway Drive Coralville IA 52241

**Dublin, OH** : 5500 Glendon Court Dublin OH 43016

**New Albany, OH** : 7795 Walton Parkway New Albany, OH 43054

**Indianapolis, IN:** 8909 Purdue Road Suite 501 Indianapolis, IN 46268

**Irving, TX** : 2201 W.

Royal Lane Suite 125 Irving, TX 75063

**Memphis, TN :** 8125 Sedgwick Way, Memphis TN 38125

**Southfield, MI** : 300 Galleria Officentre Southfield MI 48034

**Orlando, FL :** 12650 Ingenuity Dr Orlando FL 32826

**PRIMARY PURPOSE:** To process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements; to make timely referrals for appropriate disability and federal/state leave of absence eligibility review; and to ensure the ongoing processing of claims.

**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**

• Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
• Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
• Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements.

Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.
• Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
• Conducts initial employee interview per process guidelines.
• Utilizes the appropriate clinical and vocational resources in case assessment (i.e. duration guidelines, in-house clinicians, ADA job accommodation specialists).
• Refers cases as appropriate to team lead.
• Maintains professional client relationships.

**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
• Performs other duties as assigned.
• Supports the organization's quality program(s).

**QUALIFICATIONS**

**Education & Licensing**
High school diploma or GED required.

**Experience**
Two (2) years of related experience or equivalent combination of education and experience required.

One (1) year of benefits or claims management experience preferred.

**Skills & Knowledge**

• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

**WORK ENVIRONMENT**
When applicable and appropriate, consideration will be given to reasonable accommodations.

**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

**Physical:** Computer keyboarding, travel as required

**Auditory/Visual:** Hearing, vision and talking

**NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

They are not intended to constitute a comprehensive list of functions, duties, or local variances.

Management retains the discretion to add or to change the duties of the position at any time.

#disabilitycoordinator

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

You may be just the right candidate for this or other roles.**

Primary Contact

1645458383738

Amanda Strothman

,

Phone

Phone

Phone

Fax

amanda.strothman@sedgwick.com

Email

True

False

True

**Job Details**

Categories

Insurance
Technical

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

8326

Job REQ #

R67157

# Positions

1

Start Date

20251020

End Date

20251121

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Sedgwick

**About the Company**

**Career Development**

Our goal is to make Sedgwick CMS a place where great people can do great things for our clients.

This commitment is evidenced by our colleague development program and supported by our multi-dimensional learning resources.

We invest in the education of our colleagues by providing training and learning resources that focus on our culture, procedures, systems and performance expectations.

We evaluate the educational needs of our colleagues through performance discussions and evaluations.

These needs are filled either through Sedgwick CMS University and through industry certification programs and other external educational resources .

Sedgwick CMS University curriculum offerings take colleagues from orientation to technical training to supervisory and managerial development.

Through Sedgwick CMS University, we provide our colleagues continuous development of professional skills and the ability to deliver quality service to our clients.

**Colleague Orientation**

We offer a required colleague orientation program that allows us to verify and document the training provided to new colleagues.

This program is called Personal Responsibility in Developing Excellence (PRIDE) and is the first component of our comprehensive career development process.

This program introduces and orients new and transitioning colleagues to our company and to their new position.

PRIDE will take colleagues through the first 90 days of their new position.

Objectives of this program focus on providing colleagues an increased awareness of who we are, where we are going, and how they can help us get there.

**Career Paths**

Career path options are identified through an ongoing process of discussion and collaboration between colleagues and their managers.

On an ongoing basis, our managers counsel colleagues regarding their career path, new opportunities, and additional training and development requirements to help them reach their individual goals.

Required Skill Profession

Other General