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ADA Program Manager Job Opening In Hamilton – Now Hiring MTM


Job description

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Program Manager works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center.

The Program Manager must ensure the most appropriate, timely and effective delivery of ADA Paratransit Eligibility is taking place, in accordance with both MTM and Client requirements.

The Program Manager ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service.

This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed.

The Program Manager also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.

This position is contingent upon award of contract.

Location: Cincinnati, OH

What you’ll do:

  • Provide leadership and management of direct and non-direct reports to include the Assessment team members and support Staff
  • Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner
  • Understand and interpret all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally
  • Maintain working knowledge and abilities of MTM and Client software
  • Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting
  • Review service delivery to ensure that the most appropriate and effective abilities assessments are performed
  • Respond to any ADA eligibility complaints and properly document response
  • Act as a mentor to new employees and assist with the development of team members
  • Conduct education training for employees regarding new and ongoing processes and procedures
  • Work with support staff to ensure program effectiveness
  • Evaluate assessments and determinations with the assessment staff to ensure accurate results
  • Respond to any ADA eligibility or complaints and properly document response
  • Determine what functional assessments the applicant will be required to undergo
  • Make the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental information
  • Maintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)
  • Build rapport and communicate with family and natural support network of the applicant
  • Submit accurate, required reports in a timely manner
  • Maintain a positive attitude when interacting with support staff, applicants and their caregivers
  • Must conform to MTM’s HIPAA standards
  • Conduct one-on-one in-person interviews to assess mobility capabilities as needed
  • Conduct physical and/or cognitive functional assessments as needed
  • Conduct or perform the following assessments (as needed):FACTS TestMoCAMMSEBeck Anxiety InventoryTinetti Gait and Balance Assessment
  • Responsible for building required documents and work plans as needed
  • Represent the organization by embodying the defined culture and MTM Brand Ambassador behaviors
  • Appropriate knowledge and ability to perform and oversee evaluations as required
  • What you’ll need:

  • H.S. diploma or G.E.D.
  • Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business or a related field
  • Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT)
  • 5+ years of previous leadership or supervisory experience
  • 3+ years of professional experience working with individuals with disabilities
  • Familiarity with the assessment process and making final determinations for eligibility
  • Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities
  • Experience conducting information-gathering or functional interviews and/or assessments
  • Depending upon location, may be required to possess a valid driver’s license
  • Strong interpersonal skills that allow effective working relationships with a diversity of people
  • Intermediate level of proficiency or above with the Microsoft Office Suite (Outlook, Word, PowerPoint & Excel)
  • Excellent communication skills
  • Excellent organizational and multi-tasking skills
  • Ability to interact effectively with individuals of varying levels of disabilities
  • Ability to work flexible hours and adapt to a rapidly changing environment
  • Ability to handle confidential information in a professional manner
  • Knowledge of the public transportation system & services
  • Even better if you have...

  • CPR and First Aid Certification, preferred
  • Current licensure to practice Physical or Occupational Therapy, with a minimum of 5 years’ experience post licensure preferred
  • What’s in it for you:

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities
  • Minium Salary: $76,960/annually

    Maximum Salary: $115,440/annually

    #MTMTransit

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    Unlock Your ADA Program Potential: Insight & Career Growth Guide


    Real-time ADA Program Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for ADA Program in Hamilton, United States, highlighting market share and opportunities for professionals in ADA Program roles.

    32221 Jobs in United States
    32221
    6 Jobs in Hamilton
    6
    Download Ada Program Jobs Trends in Hamilton and United States

    Are You Looking for ADA Program Manager Job?

    Great news! is currently hiring and seeking a ADA Program Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at MTM adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for ADA Program Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Hamilton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for ADA Program Manager?

    Key qualifications for ADA Program Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for ADA Program Manager?

    To improve your chances of getting hired for ADA Program Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for ADA Program Manager Job Success

    MTM interview tips for ADA Program Manager

    Here are some tips to help you prepare for and ace your ADA Program Manager job interview:

    Before the Interview:

    Research: Learn about the MTM's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your ADA Program Manager interview at MTM, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the MTM's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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