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Urgent! Advanced IT Support Engineer Job Opening In Louisville – Now Hiring Waystar
ABOUT THIS POSITION
The Advanced IT Support Engineer is a senior-level Tier 1 technician who serves as a technical leader within the Help Desk team.WHAT YOU'LL DO
Advanced Troubleshooting & Triage
Resolve a wide range of Tier 1 issues independently, including hardware/software troubleshooting, account access, M365 support, and connectivity problems.
Perform in-depth triage for complex issues and escalate to Tier 2/3 with complete documentation of symptoms and steps taken.
Identify patterns in recurring issues and recommend improvements to Tier 1 workflows or documentation.
Service Management & Communication
Serve as a senior point of contact for IT support requests via Jira Service Management, phone, and email.
Ensure timely and professional communication with end users, setting clear expectations and providing proactive updates.
Monitor SLA adherence and escalate time-sensitive issues appropriately.
Documentation & Knowledge Sharing
Create and maintain Tier 1 knowledge base articles and troubleshooting guides.
Document all support interactions thoroughly in Jira, including resolution steps and escalation notes.
Provide feedback to improve internal documentation and workflows.
Mentorship & Leadership
Mentor junior Help Desk technicians and assist with onboarding and training.
Participate in quality assurance reviews of ticket handling and customer interactions.
Represent Tier 1 in cross-functional meetings and contribute to continuous improvement initiatives.
Operational Support
Participate in on-call rotations to support nationally dispersed employees outside of business hours.
Support device setup, software installations, and access provisioning for new hires and transitions.
Assist with asset tracking and inventory management.
WHAT YOU'LL NEED
2+ years of experience in IT Help Desk or end-user support roles.
Strong troubleshooting skills across Windows, macOS, and M365 environments.
Proficiency with Jira Service Management or similar ticketing systems.
Excellent communication and customer service skills.
Ability to mentor others and lead by example.
Detail-oriented with strong documentation and organizational abilities.
Familiarity with escalation workflows and cross-team collaboration.
Certifications such as CompTIA A+ or Microsoft 365 Fundamentals are a plus.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities.
Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.
We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
WAYSTAR PERKS
✨ Smart • Intelligent • Private • Secure
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Unlock Your Advanced IT Potential: Insight & Career Growth Guide
Real-time Advanced IT Jobs Trends in Louisville, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Advanced IT in Louisville, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 21002 jobs in United States and 86 jobs in Louisville. This comprehensive analysis highlights market share and opportunities for professionals in Advanced IT roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Waystar is currently hiring and seeking a Advanced IT Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Advanced IT Support Engineer Jobs Louisville.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Waystar adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Advanced IT Support Engineer Jobs United States varies, but the pay scale is rated "Standard" in Louisville. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Advanced IT Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Advanced IT Support Engineer interview at Waystar, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Waystar's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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