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Urgent! Advanced Resolution Engineer Job Opening In Phoenix – Now Hiring Fiserv

Advanced Resolution Engineer



Job description

You deserve to do what you love, and love what you do – a career that works as hard for you as you do.

At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10369259 Date posted 10/02/2025 End Date 10/24/2025 State/Region Georgia Additional Locations Phoenix, Arizona; Tallahassee, Florida; Lincoln, Nebraska; Columbus, Ohio; Austin, Texas Location Type Remote

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Advanced Resolution Engineer

About Your Role

You will drive complex technical troubleshooting efforts in a command center setting by leveraging observability tools.

This role combines your technical expertise along with a fact-based data-driven, troubleshooting approach to quickly find the fault domain of issues that may span multiple technology stacks.

This includes implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements.

What you’ll do:

  • Provide in-depth systems analysis, maintain, and troubleshoot complex operating systems software and related program products
  • Work with a client first attitude with the ability to work well under high pressure and stressful situations to deliver outstanding customer service
  • Collaborate with peers and other technology experts across the firm (network, server, database, application, cloud)
  • Review complex processes and implement automation improvements
  • Participate in an on-call rotation as needed
  • Experience you’ll need to have:

  • 6+ years of experience in systems and/or network engineering role
  • 4+ years of troubleshooting complex systems at an enterprise level
  • 4+ years of experience with Linux and Windows server environments, Unix, Cloud, and networking with a full understanding of IP, TCP, and UDP
  • 3+ years with enterprise tools such as Dynatrace, Extrahop, Splunk, and Wireshark
  • Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience
  • Experience that would be great to have:

  • Experience with scripting languages like Python or PowerShell
  • Industry certifications such as Wireshark Certified Analyst (WCA) or Worldwide Certified Network Analyst (WCNA)
  • Strong problem-solving skills with the desire to continue learning about all different types of technologies and gain satisfaction from solving problems
  • Be curious about how things work and why they work
  • Ability to mentor and train others in analysis and troubleshooting
  • How you’ll work:

  • This role requires being on-call during non-standard and/or overnight hours on a rotational basis
  • This role requires flexibility to work overtime that includes weekends and holidays
  • This role requires use of a computer and audio equipment
  • Sponsorship:

  • In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future
  • This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

    It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

    Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  • Our commitment to Equal Opportunity:

    Fiserv is proud to be an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

    If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact .

    Please note our AskHR representatives do not have visibility to your application status.

    Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

    Note to agencies:

    Fiserv does not accept resume submissions from agencies outside of existing agreements.

    Please do not send resumes to Fiserv associates.

    Fiserv is not responsible for any fees associated with unsolicited resume submissions.

    Warning about fake job posts:

    Please be aware of fraudulent job postings that are not affiliated with Fiserv.

    Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

    Any communications from a Fiserv representative will come from a legitimate Fiserv email address.


    Benefits

  • Medical, Vision and Dental Benefits

    Comprehensive benefit plans to suit your unique needs

  • Fuel Your Life Wellness Program

    Resources to elevate your well-being

  • 401k, Employee Stock Purchase Plans and Incentives & Bonuses

    When Fiserv performs well, so does your financial health

  • Employee Resource Groups

    Celebrating inclusion in the workplace

  • Paid Time Away

    Providing the time off to manage personal needs


  • Required Skill Profession

    Engineers



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