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Urgent! Advanced Technical Service Associate Job Opening In Scottsdale – Now Hiring Acara Solutions

Advanced Technical Service Associate



Job description


Description

Acara Solution is looking for an Advanced Technical Service Associate for our client located in Scottsdale, AZ.

Active secret clearance required. Contract position.

$39.50 pay rate.
  • Rescue 21 is the United States Coast Guard Search and Rescue Communication System.

  • The system is responsible for maritime emergencies, law enforcement, and distress communications.
  • Responds to customer product inquiries via telephone or in written internet-based email, or in chat sessions.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge, and expertise are critical to responding to daily customer-centric activities.
  • Troubleshot problems with malfunctioning electro/mechanical equipment or software applications and recommended corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Provides technical support to field engineers, technicians, engineers, and product support personnel who diagnose, troubleshoot, repair, and debug complex electro/mechanical equipment, computer systems, complex software, or networked and wireless systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • Involved in customer installation and training.
  • Provides support to customers/users where the product is highly technical or sophisticated in nature.
  • The position generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems-level software, where the user has a technical background.
  • Provides technical service management and technical support for customer programs.
  • Assures all repairs are in accordance with company policy and procedure and customer quality requirements.
  • Builds productive internal/external working relationships.
  • Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
  • Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Job Requirements Required Skills / Qualifications:
  • Associate Degree.
  • Minimum 3 years of experience in failure and root cause analysis reporting.
  • Minimum 3 years of experience in Oracle CRM.
  • Preferred Skills / Qualifications:
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Proficient and able to perform all responsibilities associated with the position.
  • Sec + or other IAII certification.
  • Network/ IT systems management.
  • SQL Server.
  • Software administration.
  • Troubleshooting in a Windows environment.
  • Direct customer service and direct customer interaction experience.
  • Knowledge of CA Spectrum One Click software suite.
  • Microsoft Terminal Server.
  • HBSS.
  • Anti-Virus.
  • Network monitoring tools.
  • Asset management software.
  • Microsoft Windows Active Directory tools.
  • Support of DoD or DHS systems.
  • Military, College education, and IT-related experience.

  • Required Skill Profession

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      Unlock Your Advanced Technical Potential: Insight & Career Growth Guide


    • Real-time Advanced Technical Jobs Trends in Scottsdale, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Advanced Technical in Scottsdale, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 31474 jobs in United States and 65 jobs in Scottsdale. This comprehensive analysis highlights market share and opportunities for professionals in Advanced Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Acara Solutions adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Advanced Technical Service Associate Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Scottsdale. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Advanced Technical Service Associate?

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    • Interview Tips for Advanced Technical Service Associate Job Success
      Acara Solutions interview tips for Advanced Technical Service Associate

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Acara Solutions's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
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      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
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      • Be Honest: Don't exaggerate your skills or experience.
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      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Advanced Technical Service Associate interview at Acara Solutions, research the company, understand the job requirements, and practice common interview questions.

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