Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Advanced Technical Service Associate.
United States Jobs Expertini

Urgent! Advanced Technical Service Associate Job Opening In Scottsdale Arizona – Now Hiring The Computer Merchant, Ltd

Advanced Technical Service Associate



Job description

JOB TITLE: Advanced Technical Service Associate

JOB LOCATION: Scottsdale, AZ

WAGE RANGE*: $40.13-44/hr.

W2

JOB NUMBER: (phone number removed)



JOB DESCRIPTION: Our client, a large defense contractor, has an immediate opening for an Advanced Technical Service Associate to work from their Scottsdale, AZ facility.

This person will be supporting the Rescue 21 program part of the United States Coast Guard Search and Rescue Communication System.

The system is responsible for maritime emergency, law enforcement, and distress communications.

This is a 24x7 environment



QUALIFICATIONS: Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience



CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is required at time of hire.

Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.

Due to the nature of work performed within our facilities, U.S. citizenship is required.




REPRESENTATIVE DUTIES AND TASKS:


  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions

  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters

  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities

  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action

  • Documents customer information and recurring technical issues to support product quality programs and product development

  • Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems

  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software

  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering

  • May be involved in customer installation and training

  • Provides support to customer/users where the product is highly technical or sophisticated in nature

  • The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background

  • Provides technical service management and technical support for customer programs

  • Assures all repairs are in accordance with company policy and procedure and customer quality requirements




KNOWLEDGE SKILLS AND ABILITIES:


  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions

  • Builds productive internal/external working relationships

  • Normally receives general instructions on routine work, detailed instructions on new projects or assignments

  • Developing professional expertise, applies company policies and procedures to resolve a variety of issues

  • Proficient and able to perform all responsibilities associated with the position

  • Sec + or other IAII certification required at time of hire

  • Network/ IT systems management

  • SQL server

  • Software administration

  • Troubleshooting in a windows environment

  • Experience with failure and root cause analysis reporting

  • Direct customer service and/or direct customer interaction experience is a plus

  • Knowledge of CA Spectrum One Click software suite.

  • Experience with Oracle CRM

  • Microsoft Terminal Server

  • HBSS

  • Anti-Virus

  • network monitoring tools

  • Asset management software

  • Microsoft Windows Active Directory tools a big plus

  • Support of DoD or Client systems is desire




PREFERRED DEGREE TYPES AND EXPERIENCE:


  • Military, College education, and/or IT related experience preferred.




Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities



* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations.

Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.



#CJ #Dice


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Advanced Technical Potential: Insight & Career Growth Guide


  • Real-time Advanced Technical Jobs Trends in Scottsdale, Arizona, United States (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Advanced Technical in Scottsdale, Arizona, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 31479 jobs in United States and 92 jobs in Scottsdale, Arizona. This comprehensive analysis highlights market share and opportunities for professionals in Advanced Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Advanced Technical Service Associate Job?

    Great news! is currently hiring and seeking a Advanced Technical Service Associate to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Computer Merchant, Ltd adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying United States laws and regulations
  • What Is the Average Salary Range for Advanced Technical Service Associate Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Scottsdale Arizona. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Advanced Technical Service Associate?

    Key qualifications for Advanced Technical Service Associate typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Advanced Technical Service Associate?

    To improve your chances of getting hired for Advanced Technical Service Associate, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Advanced Technical Service Associate Job Success
    The Computer Merchant, Ltd interview tips for Advanced Technical Service Associate

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the The Computer Merchant, Ltd's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Advanced Technical Service Associate interview at The Computer Merchant, Ltd, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Computer Merchant, Ltd's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Advanced Technical Service Associate Positions

    Setting up job alerts for Advanced Technical Service Associate is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!