- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Advanced Technical Support Engineer.
Urgent! Advanced Technical Support Engineer Job Opening In Fort Lauderdale – Now Hiring Vets Hired
Advanced Technical Support Engineer
Description
Advanced Technical Support Engineers are responsible for delivering exceptional customer experiences by providing solutions to service incidents across a wide product portfolio.
They manage incidents from identification through resolution, utilizing technical, critical thinking, and communication skills to restore services, build customer relationships, and identify process improvements.
Success in this role requires a strong customer-focused attitude, a broad understanding of internet-based services and technologies, and excellent troubleshooting skills.
Responsibilities:
Provide exceptional technical support to customers by addressing queries and troubleshooting issues promptly.
Troubleshoot incidents and escalate to higher levels as needed.
Monitor production network environments using monitoring tools to ensure availability.
Coordinate on-site dispatch of telecommunications technicians for service repairs.
Respond to automated alerts using diagnostic tools to determine severity and criticality of problems.
Proactively detect faults and conditions, diagnose causes, and resolve expeditiously.
Escalate issues and problems according to established procedures.
Perform regular system health checks.
Apply knowledge of networking, systems, and applications to identify and resolve problems effectively.
Collaborate with engineers to resolve production problems.
Maintain detailed trouble ticket notes on incidents and problems.
Write or revise system documentation and procedures when required.
Travel up to 10% for training or other functions.
Minimum Qualifications:
Strong communication skills in both written and verbal forms, including the ability to engage with customers, peers, and executive management.
Minimum 4 years of experience in a Help Desk or high-volume call center (preferred).
Minimum 4 years of experience in IT operations with knowledge of tools, methods, and techniques.
At least 4 years of progressively responsible work experience in network and/or server monitoring.
Experience in monitoring theory and implementation.
Knowledge of current internet network hardware and software technologies.
Experience and knowledge of wireless standards (802.11n/ac/ax) and RF fundamentals.
Bachelors degree or equivalent (additional experience or training may substitute).
Experience with LAN/WAN technologies including DNS, DHCP, TCP/IP, VPN, wireless, and fiber.
Strong proficiency in Microsoft Office (Excel, Word).
Experience troubleshooting large-scale networks.
Strong knowledge of LAN/WAN and network protocols.
Ability to participate professionally in video conferences (quiet environment, adequate internet).
Flexibility to work varied schedules, including extended hours, travel, and overnight stays.
Preferred Qualifications:
Experience with ticketing systems (e.g., Jira, ServiceNow).
Knowledge of ITIL practices.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Advanced Technical Potential: Insight & Career Growth Guide
Real-time Advanced Technical Jobs Trends in Fort Lauderdale, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Advanced Technical in Fort Lauderdale, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 31599 jobs in United States and 324 jobs in Fort Lauderdale. This comprehensive analysis highlights market share and opportunities for professionals in Advanced Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Vets Hired is currently hiring and seeking a Advanced Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Advanced Technical Support Engineer Jobs Fort Lauderdale.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Vets Hired adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Advanced Technical Support Engineer Jobs United States varies, but the pay scale is rated "Standard" in Fort Lauderdale. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Advanced Technical Support Engineer typically include Architecture And Engineering and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Advanced Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Advanced Technical Support Engineer interview at Vets Hired, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Vets Hired's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Advanced Technical Support Engineer is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!