Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Advanced Technical Support Engineer Lead.
United States Jobs Expertini

Urgent! Advanced Technical Support Engineer Lead Job Opening In Fort Lauderdale – Now Hiring Hotwire Communications

Advanced Technical Support Engineer Lead



Job description

Job Details

Description

Duties / Responsibilities:

  • Lead and mentor a team of Technical Support Engineers, providing guidance and support in addressing customer queries and troubleshooting issues.

  • Actively participates in the identification of root causes of wide array issues and recommending realistic solutions.

  • Coordinates training requirements of the Engineers.

  • Maintain individual and team discipline, cohesiveness, and morale.

  • Performs other related duties as assigned or requested.

  • Troubleshoot all incidents and escalate to higher levels as needed.

  • Monitor the production network environment using a combination of monitoring tools to ensure availability.

  • Works collaboratively with key stakeholders within Hotwire and vendors to deliver highly reliable network, telephony, and video services.

  • Coordinate onsite dispatch of Telecommunication technicians to repair services.

  • Respond to automated alerts from monitoring tools according to procedure.

    Use diagnostic tools to ascertain the level and criticality of the problem.

  • Discover faults and conditions in a proactive manner, diagnose causes, and resolve them expeditiously.

  • Escalate issues and problems according to procedures and best judgment.

  • Perform periodic health checks of systems.

  • Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on the best course of action to resolve.

  • Diagnose problems and resolve them in an expeditious manner.

  • Work with Engineers to resolve production problems.

  • Write thorough trouble ticket notes on production incidents and problems.

  • May write or revise system documentation and procedures.

  • Other duties as assigned by Supervisor.
  • Minimum Qualifications:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s Degree or equivalent from four-year college or technical school.

    Additional experience or training may substitute for education.

  • Must be able to effectively communicate in both written and verbal forms at all levels of the business, including customers, peers, colleagues, and executive management.

  • Minimum of 5 years of experience in a Help Desk or high-volume call center preferred.

  • Minimum of 5 years of progressively responsible work experience in network and / or server monitoring.

  • Proven experience in Monitoring Theory / Implementation.

  • Understanding in current Internet network hardware and software technologies.

  • Proven experience and knowledge in wireless standards 802.11n/ac/ax and RF fundamentals.

  • Experience and knowledge in LAN/WAN technologies, including DNS, DHCP, TCP/IP, VPN, Wireless, and fiber technologies.

  • Advanced computer proficiency in Microsoft Office products including Excel and Word.

  • Experience troubleshooting large-scale networks.
  • Benefits:
    We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
    Comprehensive Healthcare/Dental/Vision Plans

  • 401K Retirement Plan with Company Match

  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

  • Paid Volunteer Time

  • Paid Parental Leave

  • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.

    Discounted service offerings are provided for high-speed internet, video service, phone, and security service

  • Employee Referral Bonuses

  • Exclusive Entertainment Discounts/Perks
  • Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


    #LI-MC1

    Qualifications

    Skills

    Behaviors

    :

    Motivations

    :

    Education

    Experience

    Licenses & Certifications

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the notice from the Department of Labor.


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Advanced Technical Potential: Insight & Career Growth Guide


    • Real-time Advanced Technical Jobs Trends in Fort Lauderdale, United States (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Advanced Technical in Fort Lauderdale, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 31607 jobs in United States and 325 jobs in Fort Lauderdale. This comprehensive analysis highlights market share and opportunities for professionals in Advanced Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Advanced Technical Support Engineer Lead Job?

      Great news! is currently hiring and seeking a Advanced Technical Support Engineer Lead to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hotwire Communications adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
    • What Is the Average Salary Range for Advanced Technical Support Engineer Lead Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Fort Lauderdale. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Advanced Technical Support Engineer Lead?

      Key qualifications for Advanced Technical Support Engineer Lead typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Advanced Technical Support Engineer Lead?

      To improve your chances of getting hired for Advanced Technical Support Engineer Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Advanced Technical Support Engineer Lead Job Success
      Hotwire Communications interview tips for Advanced Technical Support Engineer Lead

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Hotwire Communications's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Advanced Technical Support Engineer Lead interview at Hotwire Communications, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hotwire Communications's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Advanced Technical Support Engineer Lead Positions

      Setting up job alerts for Advanced Technical Support Engineer Lead is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!