• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
United States Jobs Expertini

Advanced Technical Support Engineer Lead Job Opening In Fort Lauderdale – Now Hiring Hotwire Communications


Job description

Job Details

Description

Duties / Responsibilities:

  • Lead and mentor a team of Technical Support Engineers, providing guidance and support in addressing customer queries and troubleshooting issues.

  • Actively participates in the identification of root causes of wide array issues and recommending realistic solutions.

  • Coordinates training requirements of the Engineers.

  • Maintain individual and team discipline, cohesiveness, and morale.

  • Performs other related duties as assigned or requested.

  • Troubleshoot all incidents and escalate to higher levels as needed.

  • Monitor the production network environment using a combination of monitoring tools to ensure availability.

  • Works collaboratively with key stakeholders within Hotwire and vendors to deliver highly reliable network, telephony, and video services.

  • Coordinate onsite dispatch of Telecommunication technicians to repair services.

  • Respond to automated alerts from monitoring tools according to procedure.

    Use diagnostic tools to ascertain the level and criticality of the problem.

  • Discover faults and conditions in a proactive manner, diagnose causes, and resolve them expeditiously.

  • Escalate issues and problems according to procedures and best judgment.

  • Perform periodic health checks of systems.

  • Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on the best course of action to resolve.

  • Diagnose problems and resolve them in an expeditious manner.

  • Work with Engineers to resolve production problems.

  • Write thorough trouble ticket notes on production incidents and problems.

  • May write or revise system documentation and procedures.

  • Other duties as assigned by Supervisor.
  • Minimum Qualifications:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s Degree or equivalent from four-year college or technical school.

    Additional experience or training may substitute for education.

  • Must be able to effectively communicate in both written and verbal forms at all levels of the business, including customers, peers, colleagues, and executive management.

  • Minimum of 5 years of experience in a Help Desk or high-volume call center preferred.

  • Minimum of 5 years of progressively responsible work experience in network and / or server monitoring.

  • Proven experience in Monitoring Theory / Implementation.

  • Understanding in current Internet network hardware and software technologies.

  • Proven experience and knowledge in wireless standards 802.11n/ac/ax and RF fundamentals.

  • Experience and knowledge in LAN/WAN technologies, including DNS, DHCP, TCP/IP, VPN, Wireless, and fiber technologies.

  • Advanced computer proficiency in Microsoft Office products including Excel and Word.

  • Experience troubleshooting large-scale networks.
  • Benefits:
    We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
    Comprehensive Healthcare/Dental/Vision Plans

  • 401K Retirement Plan with Company Match

  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

  • Paid Volunteer Time

  • Paid Parental Leave

  • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.

    Discounted service offerings are provided for high-speed internet, video service, phone, and security service

  • Employee Referral Bonuses

  • Exclusive Entertainment Discounts/Perks
  • Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


    #LI-MC1

    Qualifications

    Skills

    Behaviors

    :

    Motivations

    :

    Education

    Experience

    Licenses & Certifications

    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

    For further information, please review the notice from the Department of Labor.

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    Vets Hired hiring Advanced Technical Support Engineer Lead Job in Florida, Florida, United States
    Vets Hired
    Florida, Florida, United States
    Vets Hired hiring Advanced Technical Support Engineer Job in Fort Lauderdale, Florida, United States
    Vets Hired
    Fort Lauderdale, Florida, United States
    Alakaina Foundation Family of Companies hiring BRMR Advanced Technical Support Job in Frederick, Maryland, United States
    Alakaina Foundation Family of Companies
    Frederick, Maryland, United States
    Alaka'ina Foundation Family of Companies hiring BRMR Advanced Technical Support Job in Frederick, MD, United States
    Alaka'ina Foundation Family of Companies
    Frederick, MD, United States
    CACI International Inc hiring Technical Support Lead Job in Chantilly, Virginia, United States
    CACI International Inc
    Chantilly, Virginia, United States
    CACI International hiring Technical Support Lead Job in Chantilly, VA, United States
    CACI International
    Chantilly, VA, United States
    Waystar hiring Advanced Technical Services Engineer Job in Atlanta, GA, United States
    Waystar
    Atlanta, GA, United States
    Wabtec Corporation hiring Advanced Lead Engineer Job in Erie, PA, United States
    Wabtec Corporation
    Erie, PA, United States
    Zelis hiring Technical Support Engineer Job in Morristown, New Jersey, United States
    Zelis
    Morristown, New Jersey, United States
    Action1 hiring Technical Support Engineer Job in United States
    Action1
    United States
    Adyen hiring Technical Support Engineer Job in San Francisco, California, United States
    Adyen
    San Francisco, California, United States
    TD SYNNEX hiring Technical Support Engineer Job in Herndon, Virginia, United States
    TD SYNNEX
    Herndon, Virginia, United States
    Mission Critical Partners hiring Technical Support Engineer Job in United States
    Mission Critical Partners
    United States
    Atlas Copco hiring Technical Support Engineer Job in Michigan City, Indiana, United States
    Atlas Copco
    Michigan City, Indiana, United States
    Lucas Group hiring Technical Support Engineer Job in Dallas, Texas, United States
    Lucas Group
    Dallas, Texas, United States
    Gong.io hiring Technical Support Engineer Job in San Francisco, California, United States
    Gong.io
    San Francisco, California, United States
    Piper Companies hiring Technical Support Engineer Job in Raleigh, North Carolina, United States
    Piper Companies
    Raleigh, North Carolina, United States
    NetApp hiring Technical Support Engineer Job in Wichita, Kansas, United States
    NetApp
    Wichita, Kansas, United States
    FusionAuth hiring Technical Support Engineer Job in Denver, Colorado, United States
    FusionAuth
    Denver, Colorado, United States
    3D Systems, Inc. hiring Technical Support Engineer Job in Rock Hill, SC, United States
    3D Systems, Inc.
    Rock Hill, SC, United States
    SAAB Seaeye hiring Technical Support Engineer Job in East Syracuse, New York, United States
    SAAB Seaeye
    East Syracuse, New York, United States
    Piper Companies hiring Technical Support Engineer Job in United States
    Piper Companies
    United States
    Avery Dennison hiring Technical Support Engineer Job in Little Rock, AR, United States
    Avery Dennison
    Little Rock, AR, United States
    Avery Dennison hiring Technical Support Engineer Job in Little Rock, AR, United States
    Avery Dennison
    Little Rock, AR, United States
    BD (Becton, Dickinson and Company) hiring Technical Support Engineer Job in Durham, NC, United States
    BD (Becton, Dickinson and Company)
    Durham, NC, United States
    Bentley Systems hiring Technical Support Engineer Job in Exton, PA, United States
    Bentley Systems
    Exton, PA, United States
    Bentley Systems hiring Technical Support Engineer Job in Exton, PA, United States
    Bentley Systems
    Exton, PA, United States
    BD (Becton, Dickinson and Company) hiring Technical Support Engineer Job in Durham, NC, United States
    BD (Becton, Dickinson and Company)
    Durham, NC, United States
    Insight Global hiring Technical Support Engineer Job in Vancouver, WA, United States
    Insight Global
    Vancouver, WA, United States
    IDEX hiring Technical Support Engineer Job in Longwood, FL, United States
    IDEX
    Longwood, FL, United States
    MasteryPrep hiring Technical Support Engineer Job in Dallas, TX, United States
    MasteryPrep
    Dallas, TX, United States
    MasteryPrep hiring Technical Support Engineer Job in West Roxbury, MA, United States
    MasteryPrep
    West Roxbury, MA, United States

    Unlock Your Advanced Technical Potential: Insight & Career Growth Guide


    Real-time Advanced Technical Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Advanced Technical in Fort Lauderdale, United States, highlighting market share and opportunities for professionals in Advanced Technical roles.

    31607 Jobs in United States
    31607
    325 Jobs in Fort Lauderdale
    325
    Download Advanced Technical Jobs Trends in Fort Lauderdale and United States

    Are You Looking for Advanced Technical Support Engineer Lead Job?

    Great news! is currently hiring and seeking a Advanced Technical Support Engineer Lead to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hotwire Communications adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Advanced Technical Support Engineer Lead Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Fort Lauderdale. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Advanced Technical Support Engineer Lead?

    Key qualifications for Advanced Technical Support Engineer Lead typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Advanced Technical Support Engineer Lead?

    To improve your chances of getting hired for Advanced Technical Support Engineer Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Advanced Technical Support Engineer Lead Job Success

    Hotwire Communications interview tips for Advanced Technical Support Engineer Lead

    Here are some tips to help you prepare for and ace your Advanced Technical Support Engineer Lead job interview:

    Before the Interview:

    Research: Learn about the Hotwire Communications's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Advanced Technical Support Engineer Lead interview at Hotwire Communications, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hotwire Communications's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for Advanced Technical Support Engineer Lead Positions

    Setting up job alerts for Advanced Technical Support Engineer Lead is easy with United States Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!