Advisor Client Engagement

Job description

**Overview**

**How You’ll Make an Impact**

As an Advisor, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer-packaged goods, travel or dining sector.

You will work across various functional teams—Product, Strategy, Analytics, Data Partnerships, and Delivery—to support Epsilon’s PeopleCloud MarTech, AdTech, and Data Solutions for large enterprise clients!

You'll play a significant role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other partners.

Operating within a large, multicultural, and geographically diverse organization, you'll work alongside internal teams to uphold service quality throughout and after engagements.

As you develop expertise in Epsilon PeopleCloud solutions and services, you'll supply knowledge sharing and the dissemination of lessons learned within the organization.

**What You’ll Achieve**

+ Develop strong connections with clients and ensure client happiness with contracted Epsilon offerings
+ Coordinate with delivery teams to unify products/services, interpret client needs, and improve client profitability.
+ Drive collaboration internally with product, support, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
+ Support leading a complementary team with varied expertise; and offer timely performance feedback
+ Raise issues and risks for resolution within the cross functional team
+ Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required

**Who You Are**

+ **What you’ll bring with you:**
+ Bachelor’s degree or equivalent experience
+ 5+ years of industry specific experience
+ Program and project management experience
+ Martech platform experience such as Email, CRM/Database or Loyalty platforms.
+ 3+ years of demonstrated ability in a client facing role
+ 2+ years of managerial experience
+ Financial competence
+ Strong Microsoft Word, Excel and PowerPoint skills as well as Service now, Jira, SharePoint
+ **Why you might stand out from other talent:**
+ You enjoy working with both clients and delivery teams, connecting the dots and leading both internal and external expectations.
+ You work collaboratively to build positive relationships
+ You thrive in a client-facing role, working with clients, addressing their concerns and being their point of contact
+ You take on complex problems and issues with a focus on outcomes and effective resolutions.
+ You have expertise and knowledge across the full ecosystem of MarTech and AdTech such as cleanroom, digital media etc.
+ You have experience working with contracts, supporting invoices and understanding P&L reporting

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

(https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s)

Base Salary: $93,750-$125,000

Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws.

The salary pay range is subject to change and may be modified at any time.

**Additional Information**

**When You Join Us, We’ll Create Something EPIC Together**
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.

For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice.

1 View of their universe of potential buyers.

1 Vision for engaging each individual.

And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements.

Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers.

We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

+ **Act with integrity.** We are transparent and have the courage to do the right thing.
+ **Work together to win together.** We believe collaboration is the catalyst that unlocks our full potential.
+ **Innovate with purpose.** We shape the market with big ideas that drive big outcomes.
+ **Respect all voices.** We embrace differences and foster a culture of connection and belonging.
+ **Empower with accountability.** We trust each other to own and deliver on common goals.

**Because You Matter**

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.

Our benefits encompass a wide range of offerings, including but not limited to the following:

+ **Time to Recharge:** Flexible time off (FTO), 15 paid holidays
+ **Time to Recover:** Paid sick time
+ **Family Well-Being:** Parental/new child leave, childcare & elder care assistance, adoption assistance
+ **Extra Perks:** Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

**Epsilon is an Equal Opportunity Employer.** Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

**For San Francisco Bay and Los Angeles Areas:** Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.

Applicants with criminal histories are welcome to apply.

#LI-DH1

Required Skill Profession

Other General