Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: AEM/GenStudio Customer Success Architect.
United States Jobs Expertini

Urgent! AEM/GenStudio Customer Success Architect Job Opening In San Jose – Now Hiring SGA

AEM/GenStudio Customer Success Architect



Job description


Software Guidance & Assistance, Inc., (SGA), is searching for an AEM/GenStudio Customer Success Architect for a CONTRACT assignment with one of our premier SaaS clients.

This position is remote.

DX Solution Customer Success is seeking a technical expert to join our Customer Success Architect team.

Work with a top team on highly visible engagements across industries and verticals and grow with a robust system of support and enablement.

Responsibilities :

  • Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
  • Effectively assess a customer's technical challenges, devise optimal solutions, and present and review of the options with the customer
  • Proactively maintain the highest level of technical expertise by staying current with new AEM releases and functionality.
  • Be a recognized expert in Adobe Experience Manager
  • Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers' technical obstacles
  • Build trusted advisor relationships with our customers, CSMs, and product teams
  • Lead multiple customer engagements simultaneously
  • Take leadership during project discovery and delivery, while collaborating with the CSM
  • Foster teamwork among CSAs and cross functional teams
  • Participate within the Adobe technical community to develop and share best practices and processes
  • Required Skills :

  • + years of Consulting Experience with Assets & Sites
  • + years working with Adobe's Creative Cloud Solutions
  • A deep understanding of the content life cycle, from concept and creation to activation and measurement
  • Experience with Gen Studio for Performance Marketing and/or executing the content supply chain
  • Experience with implementations leveraging Content Hub, Brand Portal, Dynamic Media, and Adobe I/O
  • AEM Sites Architect Certification
  • Ability to lead content authoring best practice & technical architecture discussions and provide implementation guidance
  • Experience developing customer-facing thought leadership assets that address common customer technical issues
  • Good presentation and interpersonal skills both verbal and written in English
  • Able to articulate business solutions to both technical and non-technical audiences
  • Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
  • Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
  • Solid team player with strong ability to collaborate and provide effective feedback with colleagues

  • Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your AEM GenStudio Potential: Insight & Career Growth Guide