AI Solution and Data Architect Marketing Technology & Operations

Job description

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.

But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.

Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them.

Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light.

You won’t have to look to find growth opportunities—ready or not, they’ll find you.

From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business.

Join over 5,000 people across the globe who think that’s work worth doing.

**AI Solution and Data Architect - Marketing Technology & Operations**

**Why We Have This Role**

We are looking for an AI Solution and Data Architect to join our Marketing Technology and Operations team.

In this hybrid role, you'll blend deep technical expertise with product management, focusing on AI-driven marketing solutions that transform our MarTech ecosystem.

You’ll work closely with engineering, marketing, and product teams to drive innovation, enable scalable technology platforms, and deliver impactful customer experiences and business results.

Your work will directly shape how Qualtrics leverages AI to unlock new levels of marketing effectiveness and operational efficiency.

**How You’ll Find Success**

+ Expert in designing and implementing AI-powered marketing solutions that automate and personalize at scale
+ Skilled at modernizing complex MarTech stacks with numerous integrations, ensuring reliability and performance
+ Strong communicator who influences cross-functional teams and senior leaders with technical and product insights
+ Entrepreneurial mindset to lead discovery, drive strategy, and deliver product roadmaps grounded in data
+ Adept at building automation workflows that improve data quality and reduce manual effort
+ Proven ability to manage compliance, security, and governance in marketing technology environments
+ Experienced mentor who cultivates team growth and architectural best practices

**How You’ll Grow**

+ Lead high-impact AI innovation projects at the intersection of marketing and technology
+ Expand your product management skills driving roadmaps and strategic initiatives
+ Deepen expertise in MarTech integrations and automation with cutting-edge platforms and tools
+ Develop your leadership influence with senior executives and multi-disciplinary teams
+ Represent Qualtrics in industry forums on AI-powered marketing technologies

**Things You’ll Do**

+ Design and deploy AI-driven marketing solutions leveraging GPT-4, Claude, and custom ML models to improve campaign outcomes and operational efficiency
+ Transform and modernize our marketing technology stack with over 25 integrations across AI-enabled platforms
+ Build enterprise-grade integration frameworks standardizing APIs, authentication, and audit trails for marketing systems
+ Serve as a trusted technical advisor to leadership, guiding architectural decisions and software lifecycle assessments
+ Lead automation initiatives that empower citizen developers and improve data quality across the marketing funnel
+ Define and execute product strategies that prioritize AI enhancements to marketing tools based on data insights
+ Ensure all solutions comply with privacy, security, and regulatory requirements such as GDPR and CCPA

**What We’re Looking For On Your Resume**

+ 8+ years as a solution architect with at least 3 years focused on marketing technology environments
+ Proven programming skills in Python, JavaScript, Java, and SQL, plus hands-on experience with AI/ML frameworks and large language models
+ Deep knowledge of cloud platforms (AWS, Azure), data engineering tools (Snowflake, ETL/ELT), and marketing automation & CRM systems
+ 3+ years of product management experience, driving strategy and executing roadmaps
+ Strong leadership experience mentoring technical teams and influencing senior stakeholders
+ Demonstrated ability to translate technical capabilities into tangible business value
+ Preferred: Experience with Qualtrics Experience Management or similar platforms, MarTech consolidation, cost optimization, and compliance frameworks

**What You Should Know About This Team**

+ We operate at the cutting edge of AI and marketing technology, pushing boundaries to redefine what's possible
+ Collaboration is key: you’ll partner across engineering, marketing, and product teams to solve complex challenges
+ Commitment to impact: we deliver measurable business outcomes that directly contribute to company growth
+ Continuous learning mindset: we support professional growth through access to emerging tech and leadership opportunities
+ Agile and inclusive culture where ideas are welcomed and innovation is rewarded

**Our Team’s Favorite Perks and Benefits**

+ Competitive compensation and equity participation reflecting your impact and contribution
+ Flexible hybrid work model blending in-office collaboration and remote work freedom
+ Access to state-of-the-art technology platforms and tools to empower your work
+ Learning and development resources tailored for technical and leadership growth
+ Inclusive and diverse culture supported by our Q-Groups and commitment to belonging

**The Qualtrics Hybrid Work Model** : Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.

These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation.

For the rest of the week, work where you want, owning the integration of work and life.

_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._

_​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) , Equal Opportunity Employment (https://www.eeoc.gov/poster) , Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)_

_Qualtrics is committed to the inclusion of all qualified individuals.

As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._

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