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Urgent! Alarm Monitoring Operator I Job Opening In Charlotte – Now Hiring Securitas



Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.

More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience.

With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a 2nd shift schedule which could include holidays and weekends.

Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals.

They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events.

This includes answering a multi-line telephone system and performing data entry.

Our job duty is similar to those of a 911 emergency dispatcher.

We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.

Your essential functions will include:

  • Respond to all incoming alarm signals in our automation software according to documented procedures.

    When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts.

    Logs all information into the automation system immediately and accurately
  • Answers the multi-line telephone system
  • Ensures confidentiality of customer information at all times
  • Minimum Requirements

  • High School Diploma required, some college Preferred
  • 1-3 years’ work experience
  • Type 30 + words a minute
  • Must be able to prioritize and multi task
  • Must be able to follow written and verbal instructions
  • Ability to perform duties with a high degree of urgency and accuracy
  • Good interpersonal communication and organizational skills
  • A positive attitude of teamwork and continuous improvement
  • Candidates must complete a pre-hire assessment for typing
  • Those selected will complete a paid training class and must pass a final exam certifying their skill as a STC Alarm Monitoring Operator
  • Securitas offers comprehensive benefits including:

  • Alarm Monitoring Operator Pay Progression Program
  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday and sick time
  • Educational Assistance
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more!
  • We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce.

    Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.


    Required Skill Profession

    Material Recording, Scheduling, Dispatching, And Distributing Workers



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      Unlock Your Alarm Monitoring Potential: Insight & Career Growth Guide


    • Real-time Alarm Monitoring Jobs Trends in Charlotte, United States (Graphical Representation)

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Securitas adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying United States laws and regulations
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    • Interview Tips for Alarm Monitoring Operator I Job Success
      Securitas interview tips for Alarm Monitoring Operator I

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      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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      Final Thought:

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