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Alterations Customer Service Representative Job Opening In Long Beach – Now Hiring David's Bridal


Job description

Essential Job Functions:

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.


  • Use all systems to manage the customer flow to deliver five-star customer experience.


  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.


  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service.

    Proactively address customer concerns with confidence.

    Know when to escalate and partner with leadership team.


  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.


  • Promote all alterations services and personalization options.


  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.


  • Maintain high dress code standards as required by the Dress Code policy.


  • Greet and escort all alterations customers to and from alterations for appointments.


  • Press, steam, and spot clean all merchandise.


  • Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.


  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.


  • Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.


  • Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.


  • Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.


  • Maintains a clean and well-organized alterations room.


  • Performs duties and tasks as assigned by store management.

  • Physical Demands:

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers.

    Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls.

    Manual dexterity to sew an perform fittings to David’s Bridal standards, as needed.

    Ability to lift/and or move up to 10 pounds.

    The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

  • Education & Credentials:

  • High school diploma or equivalent degree

  • 1-2 years prior retail experience in an apparel or specialty store environment.


  • Prior sewing experience is helpful.


  • Prior experience with computerized POS (Point of Sale) system


  • Now that we’ve popped the question, please say “I do”.


     


    Part Time Benefits Include: 

  • Rewarding Environment and Competitive Pay

  • Team Bonus

  • Dayforce Wallet – Get Paid Early!

  • Generous Team Member Discount After First Pay Period

  • Vision Care

  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury

  • 401K Program

  • Discount for Identity Theft Protection

  • Discounts for Home and Auto Insurance

  • Discounts for Mobile

  • Legal Benefits (MetLife Hyatt Legal Plans)

  • Pet Insurance
  • Love wins when love is for Everyone!


    Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion.

    It is our goal to build a workforce that is as representative as the customers we serve.

    We vow to create a culture where all forms of diversity are celebrated and seen as valuable.



    David’s Bridal encourages applications from all qualified candidates.

    David’s Bridal has a great record of accommodating persons with disabilities.

    Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.



    Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job.

    Actual duties and responsibilities will vary.



    The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity.

    This base pay range is specific to the state this role is posted in and may not be applicable to other locations.

    At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Alterations Customer Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at David's Bridal adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Alterations Customer Service Representative Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Long Beach. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Alterations Customer Service Representative?

    Key qualifications for Alterations Customer Service Representative typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Alterations Customer Service Representative Job Success

    David's Bridal interview tips for Alterations Customer Service Representative

    Here are some tips to help you prepare for and ace your Alterations Customer Service Representative job interview:

    Before the Interview:

    Research: Learn about the David's Bridal's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

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    Be Honest: Don't exaggerate your skills or experience.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Alterations Customer Service Representative interview at David's Bridal, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the David's Bridal's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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