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Urgent! Amazon Connect Lead Technical Architect Job Opening In Cincinnati – Now Hiring Deloitte
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.
We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.
Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 20, 2025.
Work You'll Do
An Amazon Connect Lead Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams.
This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.
The Team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences.
We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required:
+ Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
+ 5+ years project experience architecting, building, and supporting cloud-based solutions on AWS
+ Minimum four (4) years of experience leading multiple project teams simultaneously on relevant engagement
+ Applicable cloud certification within AWS
+ Bachelor's Degree in Computer Science, Engineering or equivalent work experience
+ Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
+ Limited immigration sponsorship may be available
Preferred :
+ Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
+ Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
+ Working knowledge and experience of MS Office applications and tools
+ Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range is $167,000 to $307,500.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Unlock Your Amazon Connect Potential: Insight & Career Growth Guide
Real-time Amazon Connect Jobs Trends in Cincinnati, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Amazon Connect in Cincinnati, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2747 jobs in United States and 8 jobs in Cincinnati. This comprehensive analysis highlights market share and opportunities for professionals in Amazon Connect roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Deloitte is currently hiring and seeking a Amazon Connect Lead Technical Architect to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Amazon Connect Lead Technical Architect Jobs Cincinnati.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Deloitte adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Amazon Connect Lead Technical Architect Jobs United States varies, but the pay scale is rated "Standard" in Cincinnati. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Amazon Connect Lead Technical Architect typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Amazon Connect Lead Technical Architect interview at Deloitte, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Deloitte's products or services and be prepared to discuss how you can contribute to their success.
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