Amazon Locker+ Customer Service Associate

Job description

Amazon Locker+ Customer Returns Associate

Job Overview

You’re on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations.

We are looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment.

Our associates go beyond assisting with customer orders, they connect personally with our customers and uplift their lives – even if for just a few moments.

Associates work in designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.

Duties & Responsibilities

Some of your duties may include

1. Receive, pick, and stow customer orders, process returns, and prepare for delivery.
   
   
2. Assist customers with questions they may have.
   
   
3. Work through problem-solving scenarios for customers.
   
   
4. Maintain a clean, safe, and organized workspace.
   
   
5. Manage responsibilities for a Locker+ location, including opening and closing site.
   
   
6. Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
   
   
7. Receive truck deliveries.
   
   

You will also need to be able to do:

1. Perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation
2. Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
3. Use carts, dollies, hand trucks, and other gear to move items around
4. Go up and down stairs (where applicable)
5. Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m. with schedules varying week to week.
   
   

What it’s like at Amazon Locker+ locations

1. Safety .
   
   Your safety is important to us, so we provide safe working conditions.
   
   
2. Surroundings .
   
   You’ll be behind a counter, working with customers.
   
   Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse.
   
   
3. Activity .
   
   You’ll be on your feet for the majority of your shift, helping customers and sorting packages.
   
   
4. Temperature .
   
   Our Locker+ locations are in comfortable, climate-controlled environments.
   
   
5. Noise level.
   
   Sound levels are minimal, what one would expect in a grocery store.
   
   
6. Dress code.
   
   Relaxed, with a few rules to follow for safety.
   
   Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units.
   
   Depending on the role or location, Amazon provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.
   
   

Why You'll Love Amazon

We have jobs that fit any lifestyle, state-of-the-art workplaces, teams that support and listen to our associates, and company-driven initiatives and benefits to help support your goals.

Our jobs are nearby, with great pay, and offer work-life balance.

1. Schedule flexibility.
   
   Ideal for someone looking for a part-time role.
   
   Work at least 4 hours and up to 20 hours per week with flexible schedules: Tuesday and Thursday one week, Wednesday and Saturday another, for example.
   
   Learn more about our schedules.
   
   
2. Shift options.
   
   Shifts follow various operating business hours (example: 8:30 a.m. – 9:30 p.m.).
   
   Shift times average 3-4 hours and can include weekends, weekdays, daytime, and evenings all based on availability and business needs.
   
   Choose shifts right from your mobile device.
   
   Find out more about our shifts.
   
   
3. Anytime Pay.
   
   You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).
   
   Learn more about Anytime Pay.
   
   

Our workplace is unlike any other.

1. State-of-the-art facilities.
   
   We have modern warehouses that are clean and well-organized.
   
   
2. Safety.
   
   Your safety is important to us, so we provide protective gear.
   
   All teams share safety tips daily.
   
   

Our team supports and listens to you.

1. Culture.
   
   Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups.
   
   
2. Team environment.
   
   Work on small or large teams that support each other in a workplace that’s been ranked among the best workplaces in the world.
   
   
3. New skills.
   
   Depending on the role and location, you’ll learn how to use the latest Amazon technology – including handheld devices and robotics.
   
   

Our company supports your goals.

1. Benefits .
   
   Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.
   
   
2. Career advancement.
   
   We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups.
   
   See where your Amazon journey can take you.
   
   

Learn more about all the reasons to choose Amazon.



A full list of benefits and criteria for each to be offered a successful applicant can be found on our benefits page.

Requirements

Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines in English.

How To Get Started

You can begin by applying above.

If you need help with your application, you can start with our step-by-step guide.



If you have questions regarding the hiring process, please visit our support landing page.



If you have a disability and need an accommodation during the application and hiring process, including support for the New Hire Event, or need to initiate a request prior to starting your Day 1, please visit our People with Disabilities landing page or contact the Applicant-Candidate Accommodation Team (ACAT).

You can reach us by phone at 888-435-9287, Monday through Friday, between 6 a.m. and 4 p.m. PT.

Equal Employment

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Required Skill Profession

Other General