AMER Business Program Manager, Controls Deployment and Service, and Global Program Team

Job description

Description
As a Data Center Capacity Delivery (DCCD) Business Program Manager supporting the AMER Controls Deployment and Service (CDS) team and the Global Program Team (GPT), you will be part of a highly creative, efficient team tasked with tackling complex challenges in building Amazon-owned data centers.

As DCCD Business Program Manager AMER, you will manage information, processes, and data controls to drive operational efficiency and strategy throughout the broader team.

This includes developing operational metrics, headcount management, and implementing new or improved scalable operational mechanisms to support growth, increase resource capacity, and reduce cycle time and cost.

The successful candidate will think strategically, act tactically, write effectively, and exercise strong business judgment and critical thinking skills.

They must also build strong cross-group working relationships, identify key stakeholders, demonstrate exceptional organizational skills, and have a passion for operational excellence and delivering simple, effective solutions.

Key job responsibilities
Strategic Planning & Execution:
• Develop and execute 2-3 year strategic plans, translating complex business requirements into clear, actionable initiatives with measurable outcomes
• Lead strategic projects and maintain tactical goal alignment through monthly reviews and data-driven assessments
• Create and maintain executive-level strategic documentation, including business objectives and performance metrics
• Manage comprehensive review processes including strategic offsite meetings, promotion reviews, Organizational Leadership Reviews, and monthly business objective assessments

Financial Management:
• Develop annual CAPEX/OPEX planning and budget allocation
• Create detailed financial forecasts and comprehensive planning documents for leadership review
• Establish tracking mechanisms for expenditure monitoring
• Manage and track departmental budgets including training programs, travel, and entertainment costs
• Produce monthly financial analysis reports with variance explanations and recommendations

Resource Management:
• Lead end-to-end workforce planning and optimization, establishing and tracking hiring targets based on level of effort reviews while monitoring attrition rates to align staffing levels with business demands
• Collaborate with recruiting leaders and managers to oversee new hire onboarding, track employee productivity, and monitor progress against hiring targets
• Lead workplace space planning initiatives, including assigned and agile seating arrangements, in partnership with key stakeholders
• Lead annual review of organizational job descriptions, roles, and responsibilities to ensure alignment with business requirements

About the team
**Why AWS**
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

*Diverse Experiences*
Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

*Work/Life Balance*
We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

*Inclusive Team Culture*
Here at AWS, it’s in our nature to learn and be curious.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.

That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

#DCCD_AMER
Basic Qualifications
- 5+ years of program or project management experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
- Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience developing and implementing operational processes at enterprise level

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Required Skill Profession

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