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Urgent! Analyst, Production Support Operations Job Opening In Remote – Now Hiring Arcadia
Arcadia is dedicated to happier, healthier days for all.
We transform diverse data into a unified fabric for health.
Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success.
For more information, visit .Why This Role Is Important to ArcadiaOur Production Support Operations Team plays a critical role in delivering the highest level of customer service to our clients.
As a Production Support Operations Analyst, you will be on the front lines triaging, investigating, and resolving common issues reported by Arcadia customers and internal stakeholders, or escalating more complex issues for further review.
You will leverage tools such as AWS CloudWatch, relational databases, Postman, New Relic, and JIRA to investigate and resolve technical problems.
This role requires experience in product support and/or data analysis, and benefits from familiarity with the healthcare system, care management, and population health.
It’s a high-growth opportunity that offers deep engagement with Arcadia’s engineering and product teams.
As a key product stakeholder, you’ll help advocate for bug fixes, process improvements, and new feature development.
As a Production Support Operations Analyst, you’ll play a key role in delivering a great support experience by managing the intake, triage, investigation, and resolution of issues using documented procedures.
You’ll provide coverage for support intake channels, assess issue severity, and resolve or escalate tickets based on complexity.
Your work ensures fast and consistent support for Arcadia customers and internal users across both Tier 1 (Intake) and Tier 2 (Resolution Enablement) functions.
What Success Looks LikeIn 3 months·- Understand Arcadia’s support processes and tools, including SOPs and ticket systems- Independently triage and resolve common issues using existing documentation- Accurately identify and escalate more complex issues to Tier 3 with clear documentation- Begin developing familiarity with 1–2 key product areasIn 6 months- Serve as a go-to contact for specific types of support issues- Contribute to improving existing SOPs and documentation based on observed patterns- Communicate effectively with internal teams and customers about issue status and next steps- Provide thoughtful analysis when escalating recurring issues or ambiguous ticketsIn 12 months- Maintain subject matter expertise in multiple Arcadia product areas- Identify and recommend improvements to reduce ticket volume or escalation rates- Help train new team members and participate in internal knowledge-sharing- Proactively monitor ticket trends and flag opportunities for improved tooling, training, or process updates
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Unlock Your Analyst Production Potential: Insight & Career Growth Guide
Real-time Analyst Production Jobs Trends in Remote, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Analyst Production in Remote, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 79223 jobs in United States and 269 jobs in Remote. This comprehensive analysis highlights market share and opportunities for professionals in Analyst Production roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Arcadia is currently hiring and seeking a Analyst, Production Support Operations to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Arcadia adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Analyst, Production Support Operations Jobs United States varies, but the pay scale is rated "Standard" in Remote. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Analyst, Production Support Operations typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Analyst, Production Support Operations interview at Arcadia, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Arcadia's products or services and be prepared to discuss how you can contribute to their success.
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