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Urgent! Analyst, Service Desk Support Job Opening In USA, USA – Now Hiring Sysco
Description
of Responsibilities:Addresses and resolves reported non-major incidents and requests; logs all incidents and requests in ServiceNow.
Reassigns tickets to other support groups where First Call Resolution is not possible.
Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation and handling customers with a consummately professional attitude.
Analyzes and resolves incidents and requests regarding use of application software or hardware.
Responsible for case ownership through the engagement of other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and customer communication is complete.
Works shift patterns as assigned to support associates and internal customers 24x7x365.
Documents all relative case information in ServiceNow to include troubleshooting steps, business/customer impact, and screenshots, if applicable.
Meets and exceeds all defined performance metrics on a consistent basis which results in positive CSat and QA scorecards.
Continuous growth in general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve incidents and requests on first contact.
Create knowledge articles to promote customer self-service and improve First Call Resolution of requests and incidents within the Service Desk.
Available for after hours and on-call support as needed to maintain business continuity.
Adheres to Code of Conduct and Mission and Value statements.
Successfully completes required Corporate and Service Desk training objectives
Can work remotely and maintain productivity without supervision
Performs other duties as assigned.
Qualifications:
Educational requirements:
4 years of college or equivalent experience a plus but not required
Skills and Experience:
Minimum of 3 Year of experience in TalkDesk, Service Desk or similar environment
Experience with TalkDesk, ServiceNow ITSM usage and workflows
Exceptional customer support and interpersonal skills
Excellent written and verbal communication (with a focus on listening); Superior telephone etiquette
Bilingual – English and French/Spanish a plus
Requires strong interpersonal skills including initiative, problem analysis, attention to detail and sound judgment when making decisions
Able to multi-task and open to assigned flexible hours and on-call rotation
Aptitude to resolve technical issues and conduct system checks to ensure First Call Resolution
Ability to communicate resolutions using business terminology
Requires extensive working knowledge of all hardware/software concepts, including all supported Microsoft and network management tools
Professionalism and inclusiveness within a team environment while working with all levels
Ability to perform basic troubleshooting to identify root cause and resolve the issue or reassign the ticket as needed
General knowledge of IT technologies, cloud architecture and supporting tools
Licenses/Certifications Required:
IT Service Management (ITSM v3) or ITIL Certification preferred
AWS certifications a plus but not required
Microsoft Certified Systems Engineer (MSCE) Certification a plus but not required
Proficient with Microsoft Office365 tools
BENEFITS INFORMATION:
For information on Sysco’s Benefits, please visit✨ Smart • Intelligent • Private • Secure
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Unlock Your Analyst Service Potential: Insight & Career Growth Guide
Real-time Analyst Service Jobs Trends in United States, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Analyst Service in United States, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 186424 jobs in United States and 1666 jobs in United States. This comprehensive analysis highlights market share and opportunities for professionals in Analyst Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sysco is currently hiring and seeking a Analyst, Service Desk Support to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sysco adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Analyst, Service Desk Support Jobs United States varies, but the pay scale is rated "Standard" in United States. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Analyst, Service Desk Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Analyst, Service Desk Support interview at Sysco, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sysco's products or services and be prepared to discuss how you can contribute to their success.
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