Job Overview
Category
Computer Occupations
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Job Description
Day-to-Day Responsibilities:
Documentation & Standards Development:
- Draft, revise, and maintain comprehensive documentation for security and operational standards, procedures, and workflows.
- Establish and manage document control protocols, including versioning, formatting, and distribution.
- Ensure documentation aligns with internal knowledgebase systems and complies with organizational standards.
- Collaborate with subject matter experts to capture technical and procedural knowledge in clear, structured formats.
Process Review & Optimization:
-Review existing standards and processes to identify inefficiencies, redundancies, and improvement opportunities.
-Conduct gap analyses and recommend actionable changes to streamline operations.
-Implement approved process changes and monitor adoption and effectiveness.
-Maintain updated training materials and ensure alignment with revised procedures.
Metrics Development & Enhancement:
-Design new performance metrics to evaluate process effectiveness, compliance, and operational efficiency.
-Enhance existing metrics for improved clarity, relevance, and usability.
-Collaborate with data owners to ensure accurate sourcing and reporting.
-Develop dashboards and reporting tools to communicate metric outcomes and trends to leadership.
Cross-Functional Collaboration:
-Work closely with Corporate Security, Engineering, and Project Management teams to ensure documentation and process standards are integrated across functions.
-Participate in regular check-ins with leadership to report progress, audit results, and recommend interventions.
-Coordinate with third-party vendors when documentation overlaps with external services or deliverables.
Required:
Bachelor's Degree
Process development and documentation experience is required
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