Primary Job Title:Analytics & Insights Analyst
Alternate/Related Job Titles:
Digital Analytics Specialist
Business Intelligence Analyst
Customer Insights Analyst
Data Visualization Analyst
Location:Newark, NJ
Onsite Flexibility:Onsite
Contract Details:
Position Type: Contract
Contract Duration: 9 months
Start: As Soon As Possible
Pay Rate: $68.94 – $93.27 per hour
Job SummaryWe are seeking a
highly analytical and data-driven Analytics & Insights Analyst to join the Global Customer Service (CS) organization.
This role focuses on
driving operational efficiency, digital optimization, and customer experience improvements through analytics, reporting, and actionable insights.
The ideal candidate thrives at the intersection of
data, business strategy, and technology, leveraging analytics to shape the digital experience across CS Operations and customer-facing platforms such as the
Help Center and
Contact Us sites.
Key Responsibilities
Data Analysis: Gather, manipulate, and analyze complex datasets to uncover actionable insights that support customer service strategy and digital optimization.
Visualization & Reporting: Build intuitive dashboards, reports, and presentations using tools like Tableau and AWS QuickSight to communicate data-driven findings.
Project Support: Partner with cross-functional teams to support initiatives through ideation, measurement definition, reporting, and impact analysis.
A/B Testing: Assist in test setup, execution, and post-analysis to measure optimization success (Adobe Target preferred).
Digital Subject Matter Expert: Provide expertise in digital analytics and customer behavior profiling across web platforms.
Data Integration: Connect digital analytics data to enterprise reporting tools, ensuring data quality, governance, and standardization.
Collaborate with Customer Service leadership and product teams to measure total business impact of digital initiatives.
Required Experience
Bachelor’s degree in Engineering, Business Analytics, Information Systems, Statistics, or related quantitative discipline.
5+ years of experience in data analytics, including 1+ year in digital analytics.
Advanced proficiency in SQL, Python, and Excel for data analysis and automation.
Strong experience with Adobe Analytics and A/B testing platforms (Adobe Target preferred).
Hands-on experience developing data visualizations and dashboards using Tableau or AWS QuickSight.
Solid understanding of ETL processes, data warehousing, and schema design.
Knowledge of statistical concepts such as hypothesis testing, confidence intervals, and regression analysis.
Excellent communication skills, with the ability to translate technical findings into clear business insights.
Preferred Experience
Experience in customer experience analytics or Customer Service (Help Center, Contact Us) environments.
Familiarity with the AWS technology stack (Redshift SQL, S3, DynamoDB).
Knowledge of front-end web technologies (HTML5, JavaScript, CSS3, Git).
Experience implementing personalization or testing solutions like Optimizely.
Mentorship experience guiding junior analysts.
Required Skills
Digital Analytics & Web Optimization
SQL / Python / Tableau / QuickSight
Adobe Analytics & A/B Testing
Statistical Analysis & Data Storytelling
Preferred Skills
AWS Data Stack (Redshift, S3, DynamoDB)
Customer Journey Analytics
Data Governance & Quality Management
Cross-Functional Collaboration
Additional Skills
Business Insight & Problem Solving
Data Visualization & Reporting Automation
Digital Performance Optimization
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the ClientLeading audiobook producer revolutionizing the industry with innovative technology and superior programming.
Our passion for well-composed, artfully performed audiobooks has earned millions of loyal subscribers worldwide.
Our People Principles guide our team of pioneers and inventors to deliver exceptional customer experiences and drive positive change.
About GTTGTT is a minority-owned staffing firm and a subsidiary of
Chenega Corporation, a Native American-owned company in Alaska.
As an economically disadvantaged corporation, we highly value
diverse and inclusive workplaces.
Our clients include Fortune 500 companies across banking, insurance, financial services, life sciences, biotech, utility, and retail sectors throughout the U.S. and Canada.
We look forward to helping you land your next great career opportunity!
Job Number: (phone number removed)
#LI-GTT #LI-Onsite #gttjobs