Apple VIP Support Technician

Job description

**Req ID:** RQ205803
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** None
**Job Family:** Technical Support Services
**Skills:**
Computer Systems,End User Support,Information Systems
**Experience:**
4 + years of related experience
**US Citizenship Required:**
Yes

**Job Description:**

The world of investing is fascinating yet complex.

While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital.

GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure.

Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC.

Currently; we are seeking an Apple and Windows Support Technician.

The work schedule is Monday through Friday with the occasional requirement to support off-hour work during evenings and/or weekends.

The selected candidate must a US Citizen (without dual citizenship) and able to obtain a Public Trust Suitability clearance, per contract requirements.

Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing.

Are you ready to do your part and support all Americans in this mission?

The responsibilities for candidates in this role include, but are not limited to the following:

+ Provide Tier 1 and Tier 2 support for macOS and iOS devices, including troubleshooting hardware, software, and connectivity issues.
+ Deliver responsive support for Windows 11 systems in a mixed OS environment.
+ Troubleshoot and resolve user-reported issues involving hardware, software, network connectivity, printing, and application performance.
+ Assist with device setup, configuration, and enrollment using MDM tools (e.g., Jamf, Intune).
+ Respond to help desk tickets, emails, Team Chats, and walk-up requests with professionalism and efficiency.
+ Escalate complex issues to Tier 3 or specialized teams when necessary.
+ Maintain accurate documentation of support procedures and resolutions.
+ Educate users on system features, updates, and best practices.
+ Collaborate with IT and cross-functional teams to ensure smooth operations.

Required Qualifications:

+ 5+ years of experience providing customer-facing support for macOS and iOS.
+ 2+ years of experience supporting Windows 11 in a professional environment.
+ Strong troubleshooting skills across Apple and Windows platforms.
+ Familiarity with MDM solutions such as Jamf, Intune, or similar.
+ Excellent communication and interpersonal skills.
+ Ability to prioritize tasks and manage time effectively in a fast-paced setting.
+ Experience with ServiceNow ticketing systems.

Preferred Qualifications:

Apple Certified Support Professional (ACSP) or equivalent.

Microsoft certification (e.g., Modern Desktop Administrator Associate).

Experience in enterprise or educational IT environments.

The likely hourly rate for this position is between $29.75 - $40.25.

This is not, however, a guarantee of compensation or salary.

Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT.

A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.

Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Required Skill Profession

Other General