Description
Job Title: Production Support Analyst
Onsite: 5 Days Each Week
Location: Princeton, NJ
Compensation: $54/Hour W2
The Production Support Analyst is a position focused on designing, developing, enhancing, and supporting application programs and processes across the client’s enterprise.
This role requires interfacing with internal business clients to gather requirements, resolve issues, and provide subject matter expertise to assist with problem solving.
Essential Duties/Responsibilities:
Design, develop, maintain, enhance and support application programs working within a team-oriented environment using various development toolsets.Develop reports using SQL queries/logic to extract data from SQL Server and Oracle databases, using application tools like SQL Server Management Studio and Visual Studio Code.Develop and maintain reports using Microsoft Power BI and SSRS.Provide support and monitoring of systems supporting business clients, occasionally after normal work hours.Facilitate requirements gathering efforts and clearly document system requirements.Develop new and enhanced system functionality including custom code and packaged application configuration.Ensure the successful transition from development to operations including operations procedures and tools such as process control points, reports, and automated monitoring.Regularly report status and raise issues/risks as appropriate.
Anticipate and adjust for problems and roadblocks while eliminating roadblocks within control.Collaborate with team members and operational groups to identify and prioritize/reprioritize work when necessary.Develop strong working relationships with individuals at all levels of the company, operations, and IT applications and infrastructure teams.Willingness to work hours as necessary, especially during critical issue resolution and milestone time periods.Interface with IT application owners and the IT organization to provide technical solutions to meet user needs.
Escalate or resolve conflicts, as needed.Help identify and recommend options, risks, and alternatives to deliver a robust and stable infrastructure.Devise or modify procedures to solve problems considering computer equipment capacity and limitations, operating time, form of desired results, and integration of components.Assist in researching, evaluating, specifying, and coding the configuration of hardware and/or software for applications environment.Require skill and proficiency in many technical functions and ability to integrate across disciplines.Remain abreast of current technologies and best practices that may be applicable to the company. Minimum Requirements:
Must-Haves:
SSISSQL DevelopmentC#.NETPower BI Minimum two years’ experience designing, developing, testing, and implementing ETL solutions using enterprise ETL tools (experience with SSIS is preferred).Minimum two years’ experience developing and implementing data integration solutions in a SQL Server database environment.Experience writing stored procedures, T-SQL, functions, and SQL queries.
Experience utilizing report writing best practices (optimization, use of joins and sub-queries).Experience with manual testing to include User Acceptance Testing (UAT).Experience with SQL Server Data Tools (SSDT) SSRS/SSIS/SSAS, Visual Studio, and/or other (non-Microsoft) reporting platform.Minimum one year experience working with high-volume data exchange and transaction processing systems, preferably in a custom software development environment.Proficiency estimating work assignments and delivering to these estimates.Demonstrated proficiency of SQL development skills is required.Understanding of SDLC and Agile Methodologies.Understanding of ETL best practices.Create and maintain technical documentation.Experience working with end users, taking their business problems and translating them into system requirements.Configuration, testing, maintenance, enhancements and/or support activities.Perform ad hoc analysis, insight generation, and data migrations.Evaluate user change requests and obtain approval to make modifications.Participate in project planning sessions with team members to analyze business and technical requirements.Conduct unit testing to ensure application meets specifications.Experience with energy business and systems that support retail energy is a plus.Knowledge of Software Configuration Management discipline and systems change management processes.Excellent verbal and written communication skills are required in order to provide appropriate cross-functional support and interaction.Excellent troubleshooting and problem resolution skills.Ability to work well under pressure, remaining focused and calm in the face of distractions, changing priorities in a fast-paced environment.Understanding of Relational Database concepts is a must.