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Application Engineer SME - Server Support Job Opening In Novi – Now Hiring HARMAN International


Job description

A Career at HARMAN


As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.

Innovation, inclusivity and teamwork are a part of our DNA.

When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow.

At HARMAN Automotive, we give you the keys to fast-track your career.

  • Engineer audio systems and integrated technology platforms that augment the driving experience

  • Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence

  • Advance in-vehicle infotainment, safety, efficiency, and enjoyment

  • About the Role

    Harman Software Products operation teams provide ongoing maintenance and 24/7 support to our customers in the automotive industry.

    The team consists of highly technical engineers working on complex architectures and cloud deployments.

    As an Application Engineering Subject Matter, you will own strategic accounts, demonstrate high levels of technical expertise and work closely with customers and engineering teams to provide top-of-class service.

    What You Will Do

  • Ensure timely resolution of customer issues and maintain high customer satisfaction

  • Provide hands-on customer support and ticket handling

  • Own and lead complex technical problems and escalations

  • Work closely with cross-functional teams to ensure seamless integration and operation of applications

  • Continuously monitor and enhance application performance, reliability, and scalability

  • Actively participate in the requirements and architecture process

  • Be part of the on-call rotation to provide 24/7 support

  • What You Need to Be Successful

  • B.Sc. degree in Computer Science or equivalent 

  • 10+ years of experience in the software industry, in customer-oriented roles

  • Strong technical knowledge and hands-on experience with Linux: Proficiency in Linux system administration, including scripting abilities

  • Web and server architecture: In-depth understanding of web technologies and server architecture, including deployment and maintenance

  • Networking architecture: Comprehensive knowledge of networking principles and hands-on experience with network configuration and troubleshooting

  • Database management: Ability to read and manage databases, including SQL and NoSQL databases

  • Excellent communication and interpersonal abilities

  • Analytical mindset with a focus on problem-solving and process optimization

  • Experience in managing and supporting customers from different regions

  • Excellent customer service communication skills in English

  • Ability to work flexible hours according to customers’ needs

  • Ability to work independently and take initiative

  • Ability to build and maintain positive relationships with team members and customers

  • Bonus Points if You Have

  • Proficiency in Java programming and development

  • Software development and code analysis: Expertise in Java, C/C++, and scripting languages such as Perl, Python, shell, and Ant

  • Understanding of security principles and practices

  • Practical experience with networking technologies and protocols

  • Familiarity with Elasticsearch, Oracle DB, and Postgres

  • What Makes You Eligible

  • This position may require occasional travel up to 10%) depending on business needs

  • Work in the Novi, Michigan office (Hybrid - schedule)

  • What We Offer

  • Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location

  • Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

  • Extensive training opportunities through our own HARMAN University

  • Competitive wellness benefits

  • Tuition reimbursement

  • “Be Brilliant” employee recognition and rewards program

  • An inclusive and diverse work environment that fosters and encourages professional and personal development

  • You Belong Here

    HARMAN is committed to making every employee feel welcomed, valued, and empowered.

    No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique.

    We also recognize that learning is a lifelong pursuit and want you to flourish.

    We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

    About HARMAN: Where Innovation Unleashes Next-Level Technology

    Ever since the 1920s, we’ve been amplifying the sense of sound.

    Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

    Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences.

    Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands.

    Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

    If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

    +++

    HARMAN is an Equal Opportunity/Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status.

    HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation.

    (

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Application Engineer Potential: Insight & Career Growth Guide


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    Download Application Engineer Jobs Trends in Novi and United States

    Are You Looking for Application Engineer SME Server Support Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HARMAN International adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Application Engineer SME Server Support Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Novi. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Application Engineer SME Server Support?

    Key qualifications for Application Engineer SME Server Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Application Engineer SME Server Support?

    To improve your chances of getting hired for Application Engineer SME Server Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Application Engineer SME Server Support Job Success

    HARMAN International interview tips for Application Engineer SME   Server Support

    Here are some tips to help you prepare for and ace your Application Engineer SME Server Support job interview:

    Before the Interview:

    Research: Learn about the HARMAN International's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Application Engineer SME Server Support interview at HARMAN International, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HARMAN International's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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