Application Support Engineer Customer Payments

Job description

**34103BR**
**Position Title:**

Application Support Engineer - Customer Payments

**Department:**

Publix Technology

**Location:**

Lakeland, FL

**Description:**

**Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.**

**Join Publix Technology - Where Innovation Meets Impact**

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates.

We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.

Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership.

Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs - build the future of technology for Publix.

The Customer Payments Support Team at Publix is seeking an Intermediate Software Engineer to significantly contribute to our company's future.

This role involves working with various enterprise teams to maintain three major financial platforms that ensure high availability for customers.

The Software Engineer will focus on maintaining Publix's payment systems to ensure a seamless checkout experience for our customers.

Additionally, the role includes implementing necessary code modifications to keep our applications up to date.

This position is crucial for sustaining the efficiency and reliability of our financial platforms.

**Job Responsibilities:**

+ Own the delivery of 24/7 production support, including participating in a rotating on-call schedule and responding promptly to any issues that arise.
+ Lead the management of environment infrastructure for various systems, ensuring smooth operation of Internet Information Services, Kubernetes, Azure, application deployments, and client/server certificate replacements.
+ Be responsible for monitoring and addressing both automated and manual application alerts and notifications to maintain system integrity.
+ Develop and maintain comprehensive knowledge articles and support procedures to facilitate evolving support tasks and ensure team readiness.
+ Conduct thorough data analysis by creating and executing complex queries, interpreting results, and effectively communicating findings to both technical and non-technical stakeholders.
+ Support and manage the configuration of PIN Pads to ensure seamless in-store purchase transactions.
+ Complete code development tasks for front-end, back-end, processing, and web components to enhance and maintain system functionality.

#LI-JB1

**Req ID:**

34103BR

**Hours of Work:**

Minimum 45 hours per week.

**Facility:**

Lak Information Systems/DTO3 B026

**State:**

Florida

**Frequency of Pay:**

Monthly

**Minimum Base Pay:**

7,370

**Additional Information:**

Your application may have additional steps that you will need to complete in order to remain eligible for consideration.

Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying.

Once your application has been successfully submitted you will receive a confirmation email.

****Please note that Publix will not sponsor any hire for this position for a visa or permanent residence****

*****Relocation/Household Good Shipment Allowance will NOT be provided.*****

**Address:**

300 West Lime Street, Suite 300 Lakeland, Florida 33815

**Potential Annual Pay with Bonus:**

95,810 - 143,650

**City:**

Lakeland

**Year End Bonus:**

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year.

This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

**Maximum Base Pay:**

11,050

**Required Qualifications:**

+ Bachelor’s degree in computer science or a related analytical field, or equivalent experience.
+ 3 years of software engineering experience.
+ 1+ years of experience with database management and querying using SQL.
+ Availability for 24/7 production support on a rotating on-call schedule as required.
+ Strong analytical skills and a desire to develop the ability to diagnose and resolve technical issues efficiently.
+ Proficient in programming languages such as C# for troubleshooting and minor code adjustments.

**Preferred Qualifications:**

+ Experience with payment processing systems and related technologies.
+ Experience with customer support or help desk software to enhance user interaction and issue tracking.
+ Familiar with infrastructure components including client/server, workstations, servers, networks, databases, firewalls, and middleware technologies.
+ Exposure to cybersecurity principles, practices and security components like certificates, ciphers, and shared secrets.
+ Experience with data visualization tools or techniques to aid in interpreting and presenting data analysis results.
+ Familiarity with Agile or Scrum methodologies to effectively participate in team-based project management.
+ Experience with monitoring tools and techniques to proactively identify and resolve issues.
+ Knowledge of containerization technology, such as OpenShift, and Docker.
+ Knowledge of version control systems like Git and a willingness to learn best practices.
+ Understanding of cloud platforms, particularly Azure, and an eagerness to develop skills in application deployment and support.

**Zip Code:**

33815

**Benefits Information:**

+ Employee stock ownership plan that contributes Publix stock to associates each year at no cost
+ An opportunity to purchase additional shares of our privately-held stock
+ 401(k) retirement savings plan
+ Group health, dental and vision plans
+ Paid Time Off
+ Paid Parental Leave
+ Short- and long-term disability insurance
+ Tuition reimbursement
+ Free hot lunches (buffet-style) at facilities with a cafeteria
+ Visit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs.publix.com/benefits/)

Required Skill Profession

Other General