Application Support Engineer

Job description

**Application Support Engineer**

**Category:** Software Development/ Engineering

**Main location:** United States, Georgia, Atlanta

**Alternate Location(s):** United States, Tennessee, Knoxville
United States, Tennessee, Nashville

**Position ID:** J0925-0789

**Employment Type:** Full Time

**Position Description:**

CGI’s Trade and Finance group is seeking a skilled and motivated Application Support Engineer to join our dynamic team.

This role offers the opportunity to contribute to innovative solutions that support our global trade industry clients.

You’ll be part of a collaborative environment focused on delivering excellence through automation, scalability, and performance.

**Your future duties and responsibilities:**

• Collaborate with the application support team to set up, maintain, and upgrade production and non-production environments.
• Monitor and report on system performance, risks, and project status to project managers and leadership.
• Coordinate effectively with internal teams and clients, ensuring clear and timely communication.
• Troubleshoot and resolve application and infrastructure issues across multiple environments.
• Design and implement automated DevOps solutions and tools to streamline operations.

**Required qualifications to be successful in this role:**

• Minimum 3 years of experience in supporting large-scale, multi-tier applications.
• Strong background in Software-as-a-Service (SaaS) technologies and architecture is highly desirable.
• Proven analytical and problem-solving skills with a focus on performance and scalability.

Technical Skills:

• Proficiency in SQL (development and performance analysis).
• Experience in web application development/support.
• Strong knowledge of Java, J2EE, and related technologies.
• Familiarity with XML/JSON data formats.
• Solid understanding of design patterns and object-oriented programming.
• Hands-on experience with ORM tools such as Hibernate or MyBatis.
• Expertise troubleshooting with applications on Spring Framework
• Experience developing and integrating Web Services.

Desired/Advanced Competencies:

• Application and network debugging.
• Web server configuration (Apache/Nginx).
• Application servers (JBoss, Spring).
• Linux scripting and automation.
• DevOps practices and containerization (e.g., Docker, Kubernetes).
• Certificate management and SMTP configuration.
• Security best practices, including SSO and ModSecurity setup.
• BOXI/Reporting experience

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.

The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications.

To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.

Compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range for this role in the U.S. is $62,700.00 - $146,300.00.

**Skills:**

+ Application Development
+ Java
+ Object Oriented Programming
+ SQL

**What you can expect from us:**

**Together, as owners, let’s turn meaningful insights into action.**

Life at CGI is rooted in ownership, teamwork, respect and belonging.

Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life.

That’s why we call ourselves CGI Partners rather than employees.

We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value.

You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last.

You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities.

If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com .

You will need to reference the Position ID of the position in which you are interested.

Your message will be routed to the appropriate recruiter who will assist you.

**Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job.

Emails for any other reason or those that do not include a Position ID will not be returned.**

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation.

Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check.

CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Required Skill Profession

Other General