Urgent! Application Support Manager Job Opening In Lake Oswego – Now Hiring Trimble
Your Title: Application Support Manager
Job Location: Lake Oswego, OR
Our Department: Customer Support
Are you a passionate leader dedicated to empowering a support team and delivering world-class customer service?
What You Will Do
As an Application Support Manager, you will directly supervise and empower a dynamic team of individual contributors, ensuring high-quality support for our customers and partners.
You will foster an environment of clarity and high job satisfaction by aligning team members with job expectations and company goals.
This role actively collaborates with Engineering, Sales, Product, and Professional Services to drive continuous product and process improvements based on customer support experiences.
Your primary responsibilities will include:
Managing personnel activities such as hiring, training, rewarding, motivating, and disciplining staff, providing direction according to established policies and management guidance.
Setting priorities for the team to ensure task completion and coordinating work activities with other supervisors.
Establishing, tracking, and reporting on customer service level agreements (SLAs) to ensure best-in-class support.
Supervising daily activities and sharing responsibility for staff training and development.
Assisting staff with difficult applications, systems, and technical calls, acting as an advisor to your unit.
Managing the support call queue, scheduling, call monitoring, and handling escalated customer calls.
Reviewing closed calls and collaborating with staff for corrections and information.
Applying operational business practices and coordinating with closely related areas to improve efficiency.
What Skills & Experience You Should Bring
To excel, you should bring an exceptional blend of leadership, customer-service orientation, and robust technical skills.
Specifically, you should possess:
A Bachelor's degree in Accounting, Business or related field with a minimum of five years relevant software support experience, including at least one year at the management level.
Excellent management and leadership skills, with proven experience in hiring, developing, and directing enterprise-level application support teams.
Extensive knowledge of customer support operations and strong technical proficiency with various business software tools, including MS Office applications, along with full knowledge of your functional area.
Strong oral and written communication skills to gain cooperation and effectively present technical information.
Systematic problem-solving and decision-making abilities, exercising sound judgment within established procedures, along with handling confidential information with discretion and demonstrating high integrity.
About Our Location
This position is based in Lake Oswego, OR.
Under a flexible work arrangement (hybrid), this resource primarily supports the Customer Support department and works collaboratively across the teams.
In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time worked in the office based on the position and the business need.
Typically, hybrid positions are 1-3 days per week or 20%-60% of the month in the office.
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Pay Equity
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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position.
This compensation range is based on a full time schedule.
Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
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Hiring Range:
70278-
91478-
Bonus Eligible?
Yes-
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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Trimble is proud to be an equal opportunity employer.✨ Smart • Intelligent • Private • Secure
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Unlock Your Application Support Potential: Insight & Career Growth Guide
Real-time Application Support Jobs Trends in Lake Oswego, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in Lake Oswego, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 70992 jobs in United States and 708 jobs in Lake Oswego. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Trimble is currently hiring and seeking a Application Support Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Application Support Manager Jobs Lake Oswego.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trimble adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Application Support Manager Jobs United States varies, but the pay scale is rated "Standard" in Lake Oswego. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Application Support Manager typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Application Support Manager interview at Trimble, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trimble's products or services and be prepared to discuss how you can contribute to their success.
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