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Application Support Manager Job Opening In Lake Oswego – Now Hiring Trimble


Job description

Your Title: Application Support Manager

Job Location: Lake Oswego, OR

Our Department: Customer Support 

Are you a passionate leader dedicated to empowering a support team and delivering world-class customer service?

What You Will Do

As an Application Support Manager, you will directly supervise and empower a dynamic team of individual contributors, ensuring high-quality support for our customers and partners.

You will foster an environment of clarity and high job satisfaction by aligning team members with job expectations and company goals.

This role actively collaborates with Engineering, Sales, Product, and Professional Services to drive continuous product and process improvements based on customer support experiences.

Your primary responsibilities will include:

  • Managing personnel activities such as hiring, training, rewarding, motivating, and disciplining staff, providing direction according to established policies and management guidance.

  • Setting priorities for the team to ensure task completion and coordinating work activities with other supervisors.

  • Establishing, tracking, and reporting on customer service level agreements (SLAs) to ensure best-in-class support.

  • Supervising daily activities and sharing responsibility for staff training and development.

  • Assisting staff with difficult applications, systems, and technical calls, acting as an advisor to your unit.

  • Managing the support call queue, scheduling, call monitoring, and handling escalated customer calls.

  • Reviewing closed calls and collaborating with staff for corrections and information.

  • Applying operational business practices and coordinating with closely related areas to improve efficiency.

  • What Skills & Experience You Should Bring

    To excel, you should bring an exceptional blend of leadership, customer-service orientation, and robust technical skills.

    Specifically, you should possess:

  • A Bachelor's degree in Accounting, Business or related field with a minimum of five years relevant software support experience, including at least one year at the management level.

  • Excellent management and leadership skills, with proven experience in hiring, developing, and directing enterprise-level application support teams.

  • Extensive knowledge of customer support operations and strong technical proficiency with various business software tools, including MS Office applications, along with full knowledge of your functional area.

  • Strong oral and written communication skills to gain cooperation and effectively present technical information.

  • Systematic problem-solving and decision-making abilities, exercising sound judgment within established procedures, along with handling confidential information with discretion and demonstrating high integrity.

  • About Our Location

    This position is based in Lake Oswego, OR.

    Under a flexible work arrangement (hybrid), this resource primarily supports the Customer Support department and works collaboratively across the teams.

    In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time worked in the office based on the position and the business need.

    Typically, hybrid positions are 1-3 days per week or 20%-60% of the month in the office.

    -

    Pay Equity

    -

    Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position.

    This compensation range is based on a full time schedule.

    Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

    -

    Hiring Range:

    70278

    -

    91478

    -

    Bonus Eligible?

    Yes

    -

    Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.

    Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

    -

    Trimble is proud to be an equal opportunity employer.

    We welcome and embrace our
    candidates' diversity and take affirmative action to employ and advance individuals
    without regard to race, color, sex, gender identity or expression, sexual orientation,
    religion, age, physical or mental disability, veteran status, pregnancy (including
    childbirth or related medical conditions), national origin, marital status, genetic
    information, and all other legally protected characteristics.

    We forbid discrimination and
    harassment in the workplace based on any protected status or characteristic.

    A criminal
    history is not an automatic bar to employment with the Company, and we consider
    qualified applicants consistent with applicable federal, state, and local law.
    The Company is also committed to providing reasonable accommodations for
    individuals with disabilities, and individuals with sincerely held religious beliefs in our job
    application procedures.

    If you need assistance or an accommodation for your job, contactom

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Application Support Potential: Insight & Career Growth Guide


    Real-time Application Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application Support in Lake Oswego, United States, highlighting market share and opportunities for professionals in Application Support roles.

    45355 Jobs in United States
    45355
    440 Jobs in Lake Oswego
    440
    Download Application Support Jobs Trends in Lake Oswego and United States

    Are You Looking for Application Support Manager Job?

    Great news! is currently hiring and seeking a Application Support Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trimble adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Application Support Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Lake Oswego. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Application Support Manager?

    Key qualifications for Application Support Manager typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for Application Support Manager?

    To improve your chances of getting hired for Application Support Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for Application Support Manager Job Success

    Trimble interview tips for Application Support Manager

    Here are some tips to help you prepare for and ace your Application Support Manager job interview:

    Before the Interview:

    Research: Learn about the Trimble's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Application Support Manager interview at Trimble, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trimble's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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