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Urgent! Application Support Senior Manager Job Opening In Raleigh – Now Hiring K&L Gates

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Application Support Senior Manager



Job description

Job Description

At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us.

Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.

The global law firm of K&L Gates is seeking a Senior Manager, Application Support to join the firm.

As a pivotal member of the K&L Gates Information Technology Department, the Senior Manager of Applications and Integrations leads teams to optimize and integrate the firm's on-premises applications and cloud services.

This dynamic, hands-on role demands exceptional people and vendor management skills, a deep understanding of the legal application landscape, and strong collaboration and communication abilities.

ESSENTIAL DUTIES

Strategic Planning

  • Collaborates with the Enterprise Applications leadership team and IT architects to help define the vision, strategy, and roadmap for the firm’s Application Platforms.
  • Creates and manages scorecards for the departments managed applications and systems, using this data to create long term plans for these assets, ensuring continuous improvement and alignment with business objectives.
  • Develop data-driven strategies to enhance operations, improve decision-making, optimize solutions, and boost business efficiency.
  • Develop and enhance the firm's infrastructure/solutions to be cloud-first, modern, flexible, highly available, and of industry-leading quality.
  • Coordinate and collaborate with the Custom Workflow and Development, AI and Data Management, and Modern Workplace teams to ensure solutions are forward-thinking and implemented with a focus on future needs.
  • Unite with IT Architects to enforce data governance, security, privacy protocols, and operational/firm design standards are implemented on all solutions (applications / software / code / workflows).

    • Leading Collaboration and Cross-Functional Platform Design

  • Participate and manage requirements gathering process – collect, review, analyze, evaluate, estimate, prioritize and document business requirements for supported initiatives and enterprise/team data projects.
  • Design and implement solutions (applications / software / code / workflows) and services that can be operationalized at scale, enabling other teams and departments to leverage them effectively.
  • Ensure solutions (applications / software / code / workflows) are practical, cost-effective, and easy to integrate into daily business operations.
  • Become a catalyst for change and adoption by collaborating with the Business Relationship Managers, Project Management Office, Organizational Change Managers, and the Global Support Teams to enhance and improve changes to solutions and support processes.
  • Drive innovation by supporting the team in incorporating AI and automation to automate legal processes and improve department efficiency.
  • Effectively convey complex application and integration concepts to non-technical stakeholders in a clear and actionable manner.

  • Act as the main liaison between business units and other technical teams to ensure that the solution (applications / software / code / workflows) strategy aligns with the overarching goals of the entire enterprise.

    • Firm Applications and Integrations Ownership

  • Acts as technical owner of the solutions (applications / software / code / workflows) by developing supporting teams, structures and processes that adheres to industry security, vendor best practices guidelines of assigned solutions.
  • Advocates for solutions that prioritize system stability, reliability, and scalability, aligned with the firm's goals over individual client or user preferences.
  • Develops, implements, and continuously refines Key Performance Indicators (KPIs) for the department's managed applications and systems, ensuring these metrics effectively measure performance, drive strategic improvements, and align with the firm's overall objectives.
  • In collaboration with the Director of Enterprise Applications, takes ownership and management of vendor relationships, ensuring that these partnerships are meaningful, productive, and aligned with the firm's strategic goals.
  • Serves as the technical owner for assigned solutions (applications / software / code / workflows) and collaborate with team members to respond to support, vulnerabilities, information, and audit requests.
  • Oversee the designs of the platform with the goal of creating a unified ecosystem and user experience.
  • Facilitates the enforcement of the firm’s application and security policies by designing systems and procedures to ensure compliance.

  • Encourages support teams to develop automated processes and systems to reduce day-to-day maintenance.

    • Management and Leadership

  • Exemplify the principles of the Enterprise Applications Team, promoting a culture characterized by collaboration, innovation, adherence to enterprise processes, and a focus on achieving results.
  • Participates as a member of the change control process, with the responsibility of reviewing and approving solution design, engineering, and code.

    Ensure that all solutions are stable, secure, compliant, and highly available, thereby enhancing the firm's business operations.
  • Define team roles and responsibilities, ensuring alignment with organizational objectives.
  • Recruit, train, and mentor a diverse applications and integrations engineering team, including developers, application engineers, workflow engineers, business analysts, project managers, data analysts, and other roles as deemed appropriate.
  • Serve as a direct supervisor by offering mentoring, technical and social guidance, and both positive and constructive managerial feedback.
  • Be a champion of career advancement by encouraging training, professional development, and participation in seminars.
  • Serves on the Enterprise Applications Department Management team, reporting metrics, updating project statuses, creating work plans, assigning tasks, and managing incident and request queues.
  • Supervise daily activities of direct reports, ensuring adherence to assigned work hours and monitoring compliance with all firm and department policies.

    Manage staffing coverage and on-call rotations, and review and process time logs and time off requests.

  • In coordination with the immediate supervisor and human resources, participate in hiring processes, performance evaluations, counseling sessions, providing feedback, terminations, and other employee lifecycle events.

    • EXPERIENCE & SKILLS REQUIRED

  • B.A./B.S. in Computer Science or equivalent education/experience to provide the necessary skills to perform primary responsibilities
  • Ability to multi-task, lead and mentor engineers/developers, work under pressure, and handle interruptions while maintaining flexibility in work assignments.
  • Aptitude to effectively communicate verbally, in writing, and interact with diverse personalities while maintaining a professional attitude.
  • A minimum of 7 years of relevant people supervision and experience leading a team of 4 or more persons.
  • A minimum of 10 years of demonstrated application support and administration, code/workflow development and support, or related experience in an application architecture capacity.
  • Experienced in managing relationships, projects, and/or outsourcing with vendors.
  • Demonstrated knowledge of Microsoft Windows Operating Systems, Microsoft Office Suite, Microsoft IIS, Azure Application Fabric, Microsoft
  • Power Automate, Microsoft SharePoint, Active Directory Federated Services (ADFS), Azure Active Directory or Active Directory.
  • A minimum of 8+ years working with multitier architecture applications or developed solutions leveraging high availability technologies such as load balancing, clustering, SQL Always on, or cloud-based equivalences.
  • Experienced in managing and supporting solutions that comply with global data handling and regulatory standards, including legal-specific standards such as GDPR, HIPAA, Sarbanes-Oxley, E-Discovery, and other regional privacy standards.
  • Understanding of writing technical documentation and training materials for the applications supported by the Enterprise Applications team.
  • Deep knowledge of the legal industry, especially in three or more of the following areas: conflict management systems, new business intake systems, document management systems, time entry, forms platforms, Knowledge Management, CRM and legal operations.
  • Proven expertise in managing large-scale projects, ideally within the legal sector or highly regulated industries such as finance or healthcare.
  • Demonstrated knowledge working with a wide range of cloud technologies, preferably in in the Microsoft/Azure stack.
  • Proven track record in overseeing cross-functional projects that encompass engineering, data integrations, external consultants and operational business units.
  • Advanced knowledge of KCS (Knowledge Center Support) methodology
  • Possesses applicable industry certifications such as ITIL Foundations, Azure, IntAPP, iManage, Microsoft Office, BOX, Elite, or other relevant application certifications.
  • Experience in influencing and collaborating with multiple departments/business units to drive successful outcomes.
  • Advanced understanding of cloud solution development and best practices.
  • Flexibility to work scheduled nights and weekends, as needed.
  • Effectively present ideas, projects, problems, or solutions verbally and in writing to medium-sized groups, and lead meetings when needed.
  • Ability to work on/with a team where other members can be in different offices and/or time zones.
  • Ability to travel, as required (up to 10%)
  • After orientation, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
  • This job operates in an office setting and is largely sedentary, requiring the routine use of a computer and other standard office equipment.

  • Manual dexterity required for typing, reaching and lifting of small objects, and operating office equipment.
  • Frequent computer, video conferencing, and telephone use at workstation up to eight hours at a time.
  • Capability to work at fast pace with unscheduled interruptions.
  • Stay updated on technologies to improve configurations, troubleshoot issues, find root causes, and resolve them independently.
  • Mobility within the office including movement from floor to floor.
  • Ability to perform job functions in an office setting or suitable remote working location.

    • Compensation Salary $143,000 - $286,000

    The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.

    ABOUT THE FIRM

    K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices.

    We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world.

    We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit.

    We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.

    The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients.

    The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve.

    We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.


    Required Skill Profession

    Computer Occupations



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