Responsibilities
:System Support:
Provide advanced troubleshooting for users via phone and remote desktop.Collaborate with IT teams to resolve technical issues effectively.Monitor system performance and capacity, recommending improvements when needed.Software Management:
Test, debug, and deploy software in diverse environments.Develop and execute database queries and scripts to support applications.Manage routine maintenance and work closely with vendors for updates.Skills & Qualifications:
Customer Service & Communication:
Strong communication skills with the ability to explain technical issues to users at all levels.A customer-focused mindset, ensuring the best user experience.Problem Solving & Critical Thinking:
Excellent analytical skills and a proactive approach to resolving potential issues.Ability to adapt quickly to new systems and environments.Technical Expertise:
Proficiency in key scripting languages, particularly SQL and PowerShell.Strong knowledge of Microsoft SQL databases, with experience in supporting large-scale architectures.System Administration & Security:
Solid troubleshooting experience with Windows Server OS.Ability to handle sensitive information and manage access with elevated credentials.Desired but not required Qualifications:
Experience:
Collaborative Environment:
You will work closely with internal teams and external vendors to ensure seamless application operation.
You may also have the opportunity to mentor junior team members, helping them troubleshoot and resolve issues.