Applications Analyst 2

Job description

**Job Description**

**UW MEDICINE IT SERVICES** has an outstanding job opportunity for an **Applications Analyst 2 – Epic Ambulatory** .

**WORK SCHEDULE**

+ 100% FTE – 40 hours per week
+ Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday
+ Required participation in team on call schedule

**DEPARTMENT DESCRIPTION**

**UW Medicine IT Services (ITS)** is a shared services organization that supports all of UW Medicine.

UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW).

ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

**POSITION HIGHLIGHTS**

+ 100% remote opportunity
+ 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
+ 100% matching, 100% immediately vesting 403(b)

**PRIMARY JOB RESPONSIBILITIES**

+ You perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction
+ You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines
+ Provide proactive status updates to management, customers, and stakeholders
+ You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed
+ You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements
+ You prioritize tasks with guidance from designated lead, supervisor, or project manager
+ You track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates
+ You test all scenarios conforming to quality standards at the component/feature level, including:
+ testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing
+ You evaluate and implement management requests for information to generate reporting requirements
+ You support training and education program as per training system services level agreement

**REQUIREMENTS**

+ Bachelor’s degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience
+ **EpicCare Ambulatory Certification is REQUIRED**
+ 2+ years’ experience must include the following:
+ 1+ years providing EHR systems application maintenance/support
+ Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service
+ 1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)

**ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER**

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center.

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team (https://www.uwmedicine.org/jobs) .

Join our mission to make life healthier for everyone in our community.

**Compensation, Benefits and Position Details**

**Pay Range Minimum:**

$97,020.00 annual
**Pay Range Maximum:**

$120,804.00 annual
**Other Compensation:**

-
**Benefits:**

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
**Shift:**

First Shift (United States of America)
**Temporary or Regular?**

This is a regular position
**FTE (Full-Time Equivalent):**

100.00%
**Union/Bargaining Unit:**

Not Applicable

**About the UW**

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world.

In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

**Our Commitment**

The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment.

Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .
University of Washington is an affirmative action and equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Required Skill Profession

Other General