Applications Engineer I

Job description

Your Role At A Glance
The Applications Engineer at Mastercam plays a pivotal role in bridging the gap between technology and customer success.

This position is responsible for providing technical expertise, training, and support to Mastercam’s customers, channel partners, and internal teams.

As an expert in CAD/CAM software and manufacturing processes, the Application Engineer ensures customers maximize the value of Mastercam products while addressing technical challenges and delivering innovative solutions.

The Applications Engineer role may be aligned globally or regionally based on business needs.



*Must be located in the Southeast region ( FL, GA, AL, MS, TN, NC, SC) , preferably in NC*
How You’ll Drive SuccessCustomer Support & Solutions

+ Provide support to customers and channel partners by troubleshooting technical issues related to Mastercam products.

+ Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity.

+ Serve as a technical resource for customer inquiries, ensuring timely and effective resolution.

Product Expertise & Collaboration

+ Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.

+ Test and validate new product features, ensuring compatibility and usability in real-world scenarios.

+ Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise.

Pre-Sales & Post-Sales Support

+ Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC).

+ Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions.

Innovation & Optimization

+ Identify opportunities to improve customer workflows and recommend advanced techniques or tools.

+ Develop custom toolpaths, templates, and macros to meet specific customer requirements.

+ Share best practices and innovative approaches within the Mastercam user community.

Documentation & Reporting

+ Maintain detailed records of customer interactions, technical solutions, and best practices.

+ Create knowledge base articles and technical documentation to support Mastercam users.

+ Provide regular reports to management on customer trends, technical challenges, and areas for improvement.



Training & Enablement

+ Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices.

+ Develop and update technical training materials, user guides, and tutorials.

+ Conduct hands-on demonstrations to showcase product features and applications.


The Talents We’re SeekingEducation

+ Bachelor’s degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.

+ 1 - 3 years of experience in CAD/CAM programming, manufacturing, or application engineering.

Required Skills

+ Proficiency in Mastercam and familiarity with other CAD/CAM tools.

+ Hands-on experience with Mastercam or similar CAD/CAM software is required.

+ Understanding of manufacturing processes, including milling, turning, and multi-axis machining.

+ Familiarity with CRM tools (e.g., Salesforce, NetSuite).

+ Excellent problem-solving and analytical skills.

+ Strong communication and presentation abilities to explain complex technical concepts clearly.

+ Ability to work independently and collaboratively in a fast-paced environment.

+ Willingness to travel up to 25%, including customer site visits and trade shows and international events.

Preferred Skills

+ Knowledge of CNC programming, machining processes, and tooling.

+ Experience with simulation software and post-processor customization.


Who We Are
At Mastercam, we are Shaping the Future of Manufacturing®.

As the leading provider of advanced digital manufacturing solutions, we empower manufacturers to maximize productivity, streamline operations, and drive transformation.

Supported by a global network of Channel Partners and a vibrant developer community, Mastercam sets the benchmark for excellence in manufacturing technologies.

As part of Intelligent Manufacturing and the broader Sandvik Group, Mastercam is at the forefront of digital transformation.

Our team of over 350 professionals and 400 Channel Partners is committed to delivering exceptional service and expertise to our diverse international clientele.

We focus on pioneering innovative technology and delivering unmatched solutions to help our customers achieve exceptional precision and productivity.

With 40 years of industry leadership, Mastercam is dedicated to advancing CAD/CAM technology and driving transformation in the manufacturing sector.

We continuously adapt to meet our customers' evolving needs with high-quality products and services that address the rigorous demands of the industry.

Our core values drive everything we do:

+ Winning Together: We take the lead with a collaborative spirit and succeed as a team.

+ Curiosity: We explore, challenge and innovate to shape the future.

+ Responsibility: We put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.

+ Customer-focused: We listen, create, adapt and deliver – always close to our customers.

At Mastercam, we prioritize innovation, collaboration, and professional growth.

Join our forward-thinking team and help us shape the future together.

Discover more about our mission and values at www.mastercam.com, connect with us on LinkedIn (https://www.linkedin.com/company/mastercam) , and join the conversation using #mastercam.

Ready to make an impact?

Apply now and be part of driving transformation in manufacturing.

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.

EOE/M/F/Vet/Disabled are encouraged to apply.

We are an E-Verify Employer.

Required Skill Profession

Other General