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Urgent! Applications Support Administrator Job Opening In Aventura – Now Hiring EliteTechnical
Our client, an IT Services organization supporting commercial and federal clients, is seeking an Applications Support Administrator to be the internal go-to expert for the daily administration, optimization, and troubleshooting of third-party business-critical applications-including Okta, JAMF, Zoom Enterprise, Google Workspace Enterprise, Moyle MDM, PandaDoc, JotForm, NetSuite, Zendesk, HubSpot, Aloware, and others.
Key Responsibilities:
Application Support & Administration
- Provide tier 2 and 3 technical supports for application issues, including access, performance, and configuration for key systems like Zoom Enterprise, NetSuite, Zendesk, PandaDoc, Google Workspace and OKTA.
- Administer Okta SSO policies, group memberships, application provisioning, and MFA configurations.
- Support the deployment and maintenance of JAMF and Apple Business Manager for Apple device management, including remote commands, profile updates, and compliance enforcement.
- Manage user lifecycle (provisioning/deprovisioning) in Okta and across integrated platforms, ensuring security and continuity during onboarding and offboarding.
Optimization & Workflow Automation
- Evaluate workflows within tools like JotForm, PandaDoc, and Zendesk to identify ineUiciencies and implement automation via platform-native tools or connectors like Zapier or APIs.
- Monitor SaaS platforms for updates and identify improvement opportunities to enhance team productivity, communication, and visibility.
Reporting & Analytics
- Develop actionable dashboards and reports in platforms like Google Workspace (Sheets/Data
Studio), Zoom Analytics, Zendesk, and NetSuite to track adoption, performance, and user satisfaction.
- Support business units in creating usage reports and compliance documentation (e.g., Zoom call logs, email audits, ticketing insights).
Training & Documentation
- Develop and maintain end-user documentation, knowledge base articles, and video tutorials tailored to varying user proficiency levels.
- Lead onboarding sessions and training workshops on key tools like Google Workspace, Zoom, PandaDoc, and Zendesk.
Collaboration & Vendor Liaison
- Act as a bridge between technical teams and business units to align system functionality with operational needs.
- Interface with vendors to escalate and resolve technical issues, manage escalations, and request feature enhancements.
- Support the CIO with quarterly software reviews, contract documentation, SOC2 compliance tracking, and annual software performance assessments
Required Skills
Required Qualifications:
- Bachelor-s degree in information systems, Computer Science, or equivalent practical experience.
- 5+ years of experience in SaaS administration or technical support, preferably in a fast-paced or high-growth environment.
- Hands-on experience with:
o Okta (user provisioning, app assignments, policies)
o JAMF and/or Apple Device Management tools
o Google Workspace Enterprise (Gmail, Calendar, Drive Admin Console)
o Zoom Enterprise (Webinars, Events, Licensing)
o Zendesk, PandaDoc, NetSuite, Aloware, and JotForm.
- Familiarity with mobile device and identity management, SaaS license management, and audit
practices.
- Strong troubleshooting skills with the ability to diagnose cross-platform issues.
- Excellent written and verbal communication skills, especially when explaining technical details to non-technical users.
Preferred Qualifications:
- Working knowledge of scripting (e.g., PowerShell, Bash, or Python) for basic automation.
- Experience with SaaS integration tools like Zapier, Make (Integromat), or Google Apps Script.
- Understanding of PCI and HIPAA compliance requirements as applied to SaaS.
- Experience supporting or deploying systems in Zero Trust environments
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Unlock Your Applications Support Potential: Insight & Career Growth Guide
Real-time Applications Support Jobs Trends in Aventura, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Applications Support in Aventura, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 42341 jobs in United States and 7 jobs in Aventura. This comprehensive analysis highlights market share and opportunities for professionals in Applications Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! EliteTechnical is currently hiring and seeking a Applications Support Administrator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Applications Support Administrator Jobs Aventura.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EliteTechnical adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Applications Support Administrator Jobs United States varies, but the pay scale is rated "Standard" in Aventura. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Applications Support Administrator typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Applications Support Administrator interview at EliteTechnical, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EliteTechnical's products or services and be prepared to discuss how you can contribute to their success.
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