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Applications Support Administrator Job Opening In Aventura – Now Hiring EliteTechnical


Job description

Our client, an IT Services organization supporting commercial and federal clients, is seeking an Applications Support Administrator to be the internal go-to expert for the daily administration, optimization, and troubleshooting of third-party business-critical applications-including Okta, JAMF, Zoom Enterprise, Google Workspace Enterprise, Moyle MDM, PandaDoc, JotForm, NetSuite, Zendesk, HubSpot, Aloware, and others.

Key Responsibilities:

Application Support & Administration
- Provide tier 2 and 3 technical supports for application issues, including access, performance, and configuration for key systems like Zoom Enterprise, NetSuite, Zendesk, PandaDoc, Google Workspace and OKTA.
- Administer Okta SSO policies, group memberships, application provisioning, and MFA configurations.
- Support the deployment and maintenance of JAMF and Apple Business Manager for Apple device management, including remote commands, profile updates, and compliance enforcement.
- Manage user lifecycle (provisioning/deprovisioning) in Okta and across integrated platforms, ensuring security and continuity during onboarding and offboarding.

Optimization & Workflow Automation
- Evaluate workflows within tools like JotForm, PandaDoc, and Zendesk to identify ineUiciencies and implement automation via platform-native tools or connectors like Zapier or APIs.
- Monitor SaaS platforms for updates and identify improvement opportunities to enhance team productivity, communication, and visibility.

Reporting & Analytics
- Develop actionable dashboards and reports in platforms like Google Workspace (Sheets/Data
Studio), Zoom Analytics, Zendesk, and NetSuite to track adoption, performance, and user satisfaction.
- Support business units in creating usage reports and compliance documentation (e.g., Zoom call logs, email audits, ticketing insights).

Training & Documentation
- Develop and maintain end-user documentation, knowledge base articles, and video tutorials tailored to varying user proficiency levels.
- Lead onboarding sessions and training workshops on key tools like Google Workspace, Zoom, PandaDoc, and Zendesk.

Collaboration & Vendor Liaison
- Act as a bridge between technical teams and business units to align system functionality with operational needs.
- Interface with vendors to escalate and resolve technical issues, manage escalations, and request feature enhancements.
- Support the CIO with quarterly software reviews, contract documentation, SOC2 compliance tracking, and annual software performance assessments

Required Skills

Required Qualifications:
- Bachelor-s degree in information systems, Computer Science, or equivalent practical experience.
- 5+ years of experience in SaaS administration or technical support, preferably in a fast-paced or high-growth environment.
- Hands-on experience with:
o Okta (user provisioning, app assignments, policies)
o JAMF and/or Apple Device Management tools
o Google Workspace Enterprise (Gmail, Calendar, Drive Admin Console)
o Zoom Enterprise (Webinars, Events, Licensing)
o Zendesk, PandaDoc, NetSuite, Aloware, and JotForm.
- Familiarity with mobile device and identity management, SaaS license management, and audit
practices.
- Strong troubleshooting skills with the ability to diagnose cross-platform issues.
- Excellent written and verbal communication skills, especially when explaining technical details to non-technical users.

Preferred Qualifications:
- Working knowledge of scripting (e.g., PowerShell, Bash, or Python) for basic automation.
- Experience with SaaS integration tools like Zapier, Make (Integromat), or Google Apps Script.
- Understanding of PCI and HIPAA compliance requirements as applied to SaaS.
- Experience supporting or deploying systems in Zero Trust environments

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Applications Support Potential: Insight & Career Growth Guide


Real-time Applications Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Applications Support in Aventura, United States, highlighting market share and opportunities for professionals in Applications Support roles.

42341 Jobs in United States
42341
7 Jobs in Aventura
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Download Applications Support Jobs Trends in Aventura and United States

Are You Looking for Applications Support Administrator Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EliteTechnical adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Applications Support Administrator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Aventura. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Applications Support Administrator?

Key qualifications for Applications Support Administrator typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Applications Support Administrator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Applications Support Administrator Job Success

EliteTechnical interview tips for Applications Support Administrator

Here are some tips to help you prepare for and ace your Applications Support Administrator job interview:

Before the Interview:

Research: Learn about the EliteTechnical's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Applications Support Administrator interview at EliteTechnical, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EliteTechnical's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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