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Urgent! Applications Support Specialist - TS/SCI with Polygraph Job Opening In Chantilly – Now Hiring General Dynamics Information Technology

Applications Support Specialist TS/SCI with Polygraph



Job description

Seize your opportunity to make a personal impact as a Technical Support Specialist supporting our customer.

GDIT is your place to make meaningful contributions to challenging projects, build your skills and grow a rewarding career.

At GDIT, people are our differentiator.

As a Technical Support Specialist, you will help ensure the mission is never interrupted.

Our work depends on a Technical Support Specialist joining our team to provide software application support and technical savvy to solve complex IT issues while delivering outstanding customer service.

HOW A TECHNICAL SUPPORT SPECIALIST WILL MAKE AN IMPACT

  • Use your a working knowledge of office automation products, web browsers, databases, and workflow applications, to contribute to our team.
  • Be an active member of an Agile development team, attending daily scrum meetings, participating in Agile ceremonies, and supporting a set of highly viable and mission enabling software applications
  • Become an advanced user of the Finance and Travel applications supported by the customer organization.
  • Serve as the first point of contact for customers seeking technical assistance with the custom web applications.
  • Capable of determining the best solution based on the issue and details provided in a user’s written request.
  • Collaborate closely with the development team and business subject matter experts to resolve user issues/requests.
  • Direct unresolved issues to the next level of support personnel.
  • Manage time wisely to adjust to a fluctuating volume of help requests.
  • Provide accurate information for supported products or services.
  • Record events, problems, status information, and resolutions in the help desk system.
  • Potentially, surge to assist with manual testing requirements of new applications releases and document results in Jira.
  • Follow-up with customers and update status information.
  • Share feedback and suggestions from customers with the appropriate team members.
  • Identify and suggest possible improvements on procedures.
  • Assist in creating/maintaining system support documentation, such as ‘Frequently Asked Questions’ (FAQs) and user guides.
  • WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Experience: 5+ years supporting software applications
  • Required skills:
  • Strong customer service skills
  • Advanced experience with multiple web browsers
  • End user technical support skills
  • Documented experience performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Effective writing skills
  • Effective time management skills
  • Excellent communication, problem-solving, and analytical skills
  • Security Clearance Level: Top Secret/SCI with Polygraph
  • Desired skills & qualifications:
  • Experience with customer support systems, like Remedy or ServiceNow
  • Experience with the customer’s ESMT or ESP systems
  • Experience with an Agile development methodology
  • Experience with Jira and Confluence
  • Knowledge of financial systems
  • Experience in manually testing web applications
  • Location: Chantilly, VA on customer site
  • Hours: Contract Core hours 9-3
  • US Citizenship Required
  • GDIT IS YOUR PLACE:

  • K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
  • #GDITCareers

    #JET

    #GDITEnhanced
     


    Required Skill Profession

    Computer Occupations



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      Unlock Your Applications Support Potential: Insight & Career Growth Guide


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      General Dynamics Information Technology interview tips for Applications Support Specialist   TS/SCI with Polygraph

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