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Applications Support Specialist - TS/SCI with Polygraph Job Opening In Chantilly – Now Hiring General Dynamics Information Technology


Job description

Seize your opportunity to make a personal impact as a Technical Support Specialist supporting our customer.

GDIT is your place to make meaningful contributions to challenging projects, build your skills and grow a rewarding career.

At GDIT, people are our differentiator.

As a Technical Support Specialist, you will help ensure the mission is never interrupted.

Our work depends on a Technical Support Specialist joining our team to provide software application support and technical savvy to solve complex IT issues while delivering outstanding customer service.

HOW A TECHNICAL SUPPORT SPECIALIST WILL MAKE AN IMPACT

  • Use your a working knowledge of office automation products, web browsers, databases, and workflow applications, to contribute to our team.
  • Be an active member of an Agile development team, attending daily scrum meetings, participating in Agile ceremonies, and supporting a set of highly viable and mission enabling software applications
  • Become an advanced user of the Finance and Travel applications supported by the customer organization.
  • Serve as the first point of contact for customers seeking technical assistance with the custom web applications.
  • Capable of determining the best solution based on the issue and details provided in a user’s written request.
  • Collaborate closely with the development team and business subject matter experts to resolve user issues/requests.
  • Direct unresolved issues to the next level of support personnel.
  • Manage time wisely to adjust to a fluctuating volume of help requests.
  • Provide accurate information for supported products or services.
  • Record events, problems, status information, and resolutions in the help desk system.
  • Potentially, surge to assist with manual testing requirements of new applications releases and document results in Jira.
  • Follow-up with customers and update status information.
  • Share feedback and suggestions from customers with the appropriate team members.
  • Identify and suggest possible improvements on procedures.
  • Assist in creating/maintaining system support documentation, such as ‘Frequently Asked Questions’ (FAQs) and user guides.
  • WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Experience: 5+ years supporting software applications
  • Required skills:
  • Strong customer service skills
  • Advanced experience with multiple web browsers
  • End user technical support skills
  • Documented experience performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Effective writing skills
  • Effective time management skills
  • Excellent communication, problem-solving, and analytical skills
  • Security Clearance Level: Top Secret/SCI with Polygraph
  • Desired skills & qualifications:
  • Experience with customer support systems, like Remedy or ServiceNow
  • Experience with the customer’s ESMT or ESP systems
  • Experience with an Agile development methodology
  • Experience with Jira and Confluence
  • Knowledge of financial systems
  • Experience in manually testing web applications
  • Location: Chantilly, VA on customer site
  • Hours: Contract Core hours 9-3
  • US Citizenship Required
  • GDIT IS YOUR PLACE:

  • K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays
  • #GDITCareers

    #JET

    #GDITEnhanced
     

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Applications Support Potential: Insight & Career Growth Guide


    Real-time Applications Support Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Applications Support in Chantilly, United States, highlighting market share and opportunities for professionals in Applications Support roles.

    40989 Jobs in United States
    40989
    115 Jobs in Chantilly
    115
    Download Applications Support Jobs Trends in Chantilly and United States

    Are You Looking for Applications Support Specialist TS/SCI with Polygraph Job?

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    The Work Culture

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    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Chantilly. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Interview Tips for Applications Support Specialist TS/SCI with Polygraph Job Success

    General Dynamics Information Technology interview tips for Applications Support Specialist   TS/SCI with Polygraph

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    Research: Learn about the General Dynamics Information Technology's mission, values, products, and the specific job requirements and get further information about

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    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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