Assistant Community Manager

Job description

Overview

The Assistant Community (Property) Manager assists the Community Manager in the successful site management of the apartment community, providing leadership, guidance, and motivation to ensure a positive working environment and quality community living.

The Assistant Community Manager administers day-to-day leasing office operations and oversees data entry for the property management system.

The Assistant Community Manager directs the leasing staff and, with the Community Manager, helps develop marketing and leasing strategies to meet Shea Properties goals.

Base pay range

$27.00/hr - $29.00/hr

This range is provided by Shea Properties.

Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Job Duties / Responsibilities

• Leads and participates in lineup each morning.
  
  
• Ensures craigslist ads are posted daily.
  
  
• In conjunction with the Community Manager, supervises the input of all data into designated property management software and processing of related reports.
  
  
• Reviews and approves move out statements (SODA), ensuring timely completion in accordance with state law and that charges are necessary and accurate as outlined in Shea Properties policies.
  
  
• Reviews and approves resident rental applications for move-ins in a fair and consistent manner in accordance with Fair Housing requirements and Shea Properties policies.
  
  
• Assists in negotiation of rent increases and lease renewals with residents and supports the Community Manager in executing all necessary documents to implement approved rental increases.
  
  
• Coordinates with Leasing and Maintenance staff a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected prior to move-in.
  
  
• In conjunction with the Community Manager, reviews Yieldstar daily and submits pricing recommendations.
  
  
• Maintains all resident and vendor files, ensuring completeness and accuracy of all paperwork and documentation.
  
  
• Under the direction of the Community Manager, ensures preparation and delivery of all legal and formal notices (e.g., Three Day or 30 Covenant to Quit, Rent Increase Notices, Late Charge Notices, and Notices of Violation of Community Rules and Regulations) in accordance with California Civil Code and Shea Properties policy.
  
  
• Maintains account records and transactions including NSFs, Rent Allowances, Concessions, Rent Increases, Utility Billing Collection, and other management-approved debits/credits.
  
  
• Prepares beginning-of-week (Monday Morning) reports in an accurate and timely manner.
  
  
• Directs the leasing office functions, supervises the leasing staffs daily activities, and prepares all leasing paperwork and documents related to residency.
  
  Ensures staffing levels to meet traffic demands and workload.
  
  
• Acts as gate keeper for Avid Exchange.
  
  
• Prepares work orders and submits for approval in Go Cart.
  
  
• Assists in developing, preparing, and administering capital and operating budgets for the property.
  
  
• Participates in staff selection, recruiting, hiring, and training of leasing staff under the Community Managers direction.
  
  
• Prepares annual reviews for direct reports, sets Incentive-Based Compensation Bonus Plan (IBC) goals, and implements Professional Development Plans (PDP) for all associates.
  
  
• Supports and motivates staff to participate in company-sponsored training; ensures compliance with mandatory training.
  
  
• Oversees and/or conducts weekly sales leasing fundamentals meetings and submits findings to the Regional Manager for review.
  
  
• Supports industry networking and encourages staff to participate in industry association functions.
  
  
• Performs other duties as assigned.
  
  Actual duties may vary by property size.
  
  
• Handles on-call duties as directed by supervisor.
  
  

Knowledge, Skills, Education, and Experience

• Effective oral and written communication; ability to give clear direction and respond to inquiries.
  
  Must be able to speak effectively before groups of customers or associates.
  
  
• Understanding of accounting principles and budget processes; ability to read and interpret numerical information.
  
  
• Basic understanding of marketing concepts, data analysis, and report writing.
  
  
• Customer service experience required in at least one of the following industries: property management, hospitality, retail, or real estate.
  
  
• Negotiate and resolve conflicts.
  
  
• Proficient with Microsoft Office products (Word/Excel/Outlook) and familiarity with Yardi and Yieldstar preferred.
  
  
• Prior experience in managing a staff (supervise, train, coach, develop, motivate, interview, hire, terminate) and leading by example.
  
  
• High school diploma or equivalent; some college coursework preferred.
  
  
• Minimum of 2 years property management experience with at least 1 year in a management role.
  
  

How to apply

If interested, please apply directly:

https://phf.tbe.taleo.net/phf02/ats/careers/v2/viewRequisition?org=SHEA&cws=61&rid=16506

Work schedule and location

The Assistant Community Manager works on-site at an apartment community and interfaces with customers, residents, and vendors on a regular basis.

Typical hours are 9 a.m. 6 p.m., with staff reporting at 8:50 a.m. for line-up.

Weekend work may be required depending on property occupancy.

Flexibility is needed to accommodate property needs.

Physical requirements

While performing duties, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, talk, hear, and use a telephone and computer.

May lift and/or move up to 25 pounds.

May be able to drive during the course of work.

Travel may be required, up to 10-25% of the time.

Equal Employment Opportunity

Shea Properties is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

EOE/M/F/D/V

Compensation and classification

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service, Administrative, and Management

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