Assistant Director of Ticketing Operations

Duties

USD Athletic Ticket Office Operations

• Supervise daily operations of the Athletic Ticket Office, including processing ticket sales, reconciling deposits, printing and/or digitally distributing tickets, and coordinating supply orders.


• Provide day-to-day oversight and guidance to part-time staff by assisting with scheduling, training, and day-to-day task delegation under the direction of the Director.


• Manages front office operations for athletic facilities.


• Conducts outbound sales calls to alumni and potential season ticket holders as assigned.


• Maintains and updates patron records to support future sales and marketing efforts.


• Establishes and maintains close relationships with alumni relations, parent relations, University Center, undergraduate student government and various other departments on campus.


• Works closely with all marketing and development personnel.  Plans, implements and develops ticket marketing and promotional incentives with marketing staff (i.e. brochures, etc.).


• Provides support to the Athletics external affairs unit as needed.

Ticketing Support and Revenue Generation Initiatives

• Implement ticket sale procedures, pricing plans, and promotional strategies for single-game and season tickets.


• Maintains and implements operating guidelines for student athlete complimentary tickets.


• Supports the development and execution of ticket marketing materials and targeted email campaigns in coordination with the External Affairs and Development teams.


• Responsible for managing online ticket sales for athletic contests and non-athletic events, under guidance from the Director. 


• Establishes and maintains good working rapport with other conference and non-conference ticket managers and administrators.


• Assists with managing preferred seating plans for basketball, football, baseball and softball season ticket holders.


• Prepares reports and contributes to the analysis of ticket sales, attendance trends, and season ticket growth.


• Prepares and provides up-to-date ticket charts and reports upon request to supervisor.


• Assists in coordinating the design and production of season tickets, packages, and single-game tickets.


• Helps conduct outreach efforts to support group sales, fan engagement, and community involvement.

Certificates, Licenses and Registrations:

• CPR/AED/First Aid Certification required within six weeks of employment

Special Conditions of Employment:

• Availability to work long hours, nights and weekends.


• Willingness to travel occasionally to away contests, NCAA events and WCC meetings, when appropriate and necessary.


• Willingness to be on call for short notice events.


• Minimal opportunities to take extended vacation during peak sports seasons.

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Minimum Qualifications:

• Bachelor’s degree required.


• At least one year of ticket center operations experience in a collegiate, professional or similar environment required.

Preferred Qualifications:

• Experience working with ticketing systems strongly preferred. 


• Experience with athletic season ticket holders strongly preferred.


• Understanding of NCAA rules and regulations strongly preferred.


• Strong customer service background preferred.

Performance Expectations - Knowledge, Skills and Abilities:

• Ability to work independently and effectively with minimal supervision


• Ability to establish and maintain effective relationships with colleagues, employees, and the general public


• Excellent interpersonal skills to interact and work with a broad range of people using tact and diplomacy


• Excellent communication skills, both written and verbal


• Ability to remain calm under pressure


• Strong organizational skills, with ability to handle several major projects simultaneously


• Understanding of basic accounting principles


• Strong customer service skills background and experience


• Strong leadership skills and ability to provide guidance in the management of athletic camps, facilities and personnel