Assistant Director, Service & Operations Accelerated Program

Job description

We are seeking a high-impact **Assistant Director, Service & Operations,** to lead service delivery, drive profitability, and develop cross-functional business acumen as part of our **Accelerated Leadership Development Program** for the Voice (mission-critical communications) Division.

Based in the Mid-Atlantic US region, this role owns service gross profit performance and offers exposure to sales and operations, supporting growth, efficiency, and employee and customer satisfaction across the region while supporting the integration of new acquisitions.

**The Mid-Atlantic region includes locations in Maryland, Virginia, & West Virginia.**

MCA seeks team members who share our values: service, growth, teamwork, and safety.

As a Military Friendly Employer, we welcome veterans, with over 250 already on board.

Join us and become part of the MCA family, where we prioritize both work and enjoyment.

We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

**WHAT WILL YOU BE DOING:**

+ **Lead and Develop Teams:** Lead, coach, and develop service teams to achieve performance, engagement, and growth goals.
+ **Drive Service Excellence:** Manage service P&L, driving margin improvement and operational efficiency.

Manage regional scheduling, work-in-progress (WIP), utilization, and process improvements to maximize efficiency and results.
+ **Sales Collaboration:** Partner with sales to align service execution with revenue goals, uncover growth opportunities, and ensure service excellence delivery to customers.
+ **Integration Leadership:** Support the operational and cultural integration of acquisitions into the regional business.
+ **Communication and Reporting:** Maintain clear communication with customers, employees, and leadership; forecast service revenue and provide timely business updates.

We are looking for a results-driven leader passionate about people, performance, and delivering exceptional customer outcomes.

This position is part of an accelerated development effort to fast-track the next generation of MCA’s leaders.

This program allows ambitious candidates to gain broad exposure to our business and develop into impactful leadership roles throughout the organization.

**About the Program:**

This is not just a job—it's a launchpad.

As part of this intensive development journey, you will be immersed in MCA’s core business operations and mentored by experienced leaders.

You’ll rotate through key functions, take on challenging projects, and receive targeted training to prepare you for future roles, which may include:

+ Sales, Operations, or Service Leader
+ Corporate Functional Leader
+ Business Unit or Territory Leader
+ and beyond

We’re building a strong leadership bench for the future—and we want you to be on it.

**Geographic Flexibility Required:**

As part of this rotational development program, participants must be open and committed to **relocating within the U.S. to MCA locations and traveling frequently (up to 30%)** .

Each rotation is designed to immerse you in different facets of the business across various regions, which may require temporary or long-term relocation based on business needs.

Flexibility to relocate is essential to fully benefit from the program and accelerate your leadership growth.

**Ideal Candidates Include:**

+ Recent MBA graduates seeking a dynamic, real-world leadership pathway.
+ Military veterans with officer or NCO experience looking to transition into business leadership roles.
+ Professionals with demonstrated leadership potential and a strong desire to grow.
+ Individuals eager to learn MCA’s business and make an impact quickly.

**WHAT YOU BRING TO THE TEAM:**

+ A passion for leadership and strong learning agility.
+ Excellent communication, teamwork, and problem-solving skills.
+ Flexibility and willingness to relocate within MCA’s U.S. footprint.
+ A bachelor’s degree is required; an MBA or advanced education is a plus.
+ 2+ years of professional or military leadership experience preferred.
+ Up to 30% travel.

Some overnight travel is expected.

**WHO WE ARE**

Mobile Communications America, Inc.

(MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide.

Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks.

Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government.

In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

Since 2013, MCA has acquired fifty-two companies to expand both our geographic coverage and technology profile.

With more than 1700 employees and 100+ locations across 19 states, we are there when our customers need us most.

Our geographic footprint includes service centers in Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Missouri, New Jersey, North Carolina, South Carolina, Tennessee, Texas, Virginia, and West Virginia, with the capability to serve customers nationwide.

This solution is diverse and broad presence, providing abundant opportunities for employee growth and career development.

**WHAT WE BELIEVE**

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety.

We take our work and customers seriously and believe our best work can be fun.

A component of our business that embodies the MCA advantage is our “Service First DNA” culture.

Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

 

_NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._

**_Mobile Communications America, Inc.

is proud to be an Equal Opportunity workplace and is an Affirmative Action employer.

We are committed to creating an inclusive environment that celebrates diversity.

At MCA, we are “better together.”_**

Required Skill Profession

Other General