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Urgent! Assistant Dispatch Manager Job Opening In New Carrollton – Now Hiring Transdev



Job description

Description

Assistant Dispatch ManagerTransdev is seeking a highly motivated and experienced Assistant Dispatch Manager to lead our critical team and ensure the smooth operation of this 24/7 service.

In this vital role, you will be responsible for overseeing a dedicated team of dispatchers and WMR agents, providing real-time assistance to passengers, and maintaining exceptional communication with internal and external stakeholders.

This position is located in Hyattsville, MD, supporting our WMATA contract.

Transdev is proud to offer:
  • Competitive compensation package of minimum $70,000 – maximum $87,000
  • Benefits include:
  • Vacation: minimum of two (2) weeks
  • Sick days: 5 days
  • Holidays: 12 days; 8 standard and 4 floating
  • Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

  • Benefits may vary depending on location policy.

    The above represents the standard Corporate Policy
     Key Responsibilities:
  • Assist the Dispatch Manager to lead and manage a team of WMR agents and supervisors, including recruitment, training, performance management, and coaching.

  • Ensure the efficient and effective operation of the WMR service, exceeding performance expectations and adhering to service level agreements.

  • Monitor real-time operations, identifying and resolving issues promptly to minimize passenger inconvenience and maintain service quality.

  • Provide timely and accurate information and assistance to passengers through various communication channels (phone, email, .

  • Collaborate effectively with dispatchers, OCC managers, PAS Contractor, SDP, and WMATA staff to ensure seamless service delivery.

  • Analyze performance metrics and identify opportunities for improvement in the WMR system and processes.

  • Stay up-to-date on industry best practices and technological advancements in passenger information and support systems.

  • Qualifications: 
  • Minimum of 5 years of management experience in a large Operations Control Center (OCC) environment, demonstrating strong leadership skills and operational expertise.

  • Proven track record of success in building and leading high-performing teams, fostering a positive and results-oriented work environment.

  • Excellent communication, interpersonal, and problem-solving skills.

  • Ability to work independently and as part of a team in a fast-paced, 24/7 environment.

  • Strong customer service orientation and commitment to exceeding passenger expectations.

  • Proficient in Microsoft Office Suite and relevant software applications.

  • Bachelor's degree from an accredited college or university preferred, or an additional 5 years of progressive leadership experience in an OCC environment.

  • Physical Requirements:
  • Must be able to work shifts or flexible work schedules as needed.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
  • Work environment will be a combination of both indoors and outdoors.


  • Required Skill Profession

    Material Recording, Scheduling, Dispatching, And Distributing Workers



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      Unlock Your Assistant Dispatch Potential: Insight & Career Growth Guide


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    • Interview Tips for Assistant Dispatch Manager Job Success
      Transdev interview tips for Assistant Dispatch Manager

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      Final Thought:

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