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Assistant Dispatch Manager Job Opening In New Carrollton – Now Hiring Transdev


Job description

Description

Assistant Dispatch ManagerTransdev is seeking a highly motivated and experienced Assistant Dispatch Manager to lead our critical team and ensure the smooth operation of this 24/7 service.

In this vital role, you will be responsible for overseeing a dedicated team of dispatchers and WMR agents, providing real-time assistance to passengers, and maintaining exceptional communication with internal and external stakeholders.

This position is located in Hyattsville, MD, supporting our WMATA contract.

Transdev is proud to offer:
  • Competitive compensation package of minimum $70,000 – maximum $87,000
  • Benefits include:
  • Vacation: minimum of two (2) weeks
  • Sick days: 5 days
  • Holidays: 12 days; 8 standard and 4 floating
  • Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

  • Benefits may vary depending on location policy.

    The above represents the standard Corporate Policy
     Key Responsibilities:
  • Assist the Dispatch Manager to lead and manage a team of WMR agents and supervisors, including recruitment, training, performance management, and coaching.

  • Ensure the efficient and effective operation of the WMR service, exceeding performance expectations and adhering to service level agreements.

  • Monitor real-time operations, identifying and resolving issues promptly to minimize passenger inconvenience and maintain service quality.

  • Provide timely and accurate information and assistance to passengers through various communication channels (phone, email, .

  • Collaborate effectively with dispatchers, OCC managers, PAS Contractor, SDP, and WMATA staff to ensure seamless service delivery.

  • Analyze performance metrics and identify opportunities for improvement in the WMR system and processes.

  • Stay up-to-date on industry best practices and technological advancements in passenger information and support systems.

  • Qualifications: 
  • Minimum of 5 years of management experience in a large Operations Control Center (OCC) environment, demonstrating strong leadership skills and operational expertise.

  • Proven track record of success in building and leading high-performing teams, fostering a positive and results-oriented work environment.

  • Excellent communication, interpersonal, and problem-solving skills.

  • Ability to work independently and as part of a team in a fast-paced, 24/7 environment.

  • Strong customer service orientation and commitment to exceeding passenger expectations.

  • Proficient in Microsoft Office Suite and relevant software applications.

  • Bachelor's degree from an accredited college or university preferred, or an additional 5 years of progressive leadership experience in an OCC environment.

  • Physical Requirements:
  • Must be able to work shifts or flexible work schedules as needed.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
  • Work environment will be a combination of both indoors and outdoors.

  • Required Skill Profession

    Material Recording, Scheduling, Dispatching, And Distributing Workers


    • Job Details

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    Unlock Your Assistant Dispatch Potential: Insight & Career Growth Guide


    Real-time Assistant Dispatch Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Dispatch in New Carrollton, United States, highlighting market share and opportunities for professionals in Assistant Dispatch roles.

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    Download Assistant Dispatch Jobs Trends in New Carrollton and United States

    Are You Looking for Assistant Dispatch Manager Job?

    Great news! is currently hiring and seeking a Assistant Dispatch Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Transdev adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying United States laws and regulations

    What Is the Average Salary Range for Assistant Dispatch Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in New Carrollton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Assistant Dispatch Manager?

    Key qualifications for Assistant Dispatch Manager typically include Material Recording, Scheduling, Dispatching, And Distributing Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Assistant Dispatch Manager Job Success

    Transdev interview tips for Assistant Dispatch Manager

    Here are some tips to help you prepare for and ace your Assistant Dispatch Manager job interview:

    Before the Interview:

    Research: Learn about the Transdev's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

    To prepare for your Assistant Dispatch Manager interview at Transdev, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Transdev's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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